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Inside Sales & Customer Service Representative
Elixinol is a Colorado based CBD company seeking the best and the brightest employees in the industry; with deep roots in the hemp industry, Elixinol has been manufacturing and providing the highest-quality CBD hemp extracts in the world for over three decades. We are currently growing and seeking high quality, highly motivated individuals to join our team.

Are you passionate about plant-based wellness solutions and excited about the potential for the Cannabis/Hemp plant? Are you an outgoing customer advocate with a penchant for problem solving and a knack for consultative selling? Do you enjoy interacting with customers and helping guide them to a product that will benefit their unique needs? If so, then you may be a perfect fit for this Inside Sales & Customer Service Representative role at Elixinol!

Elixinol is seeking a solution minded, customer-focused sales professional who will support customers in both resolving product or ordering issues as well as help them find new CBD products to meet their needs. The Inside Sales & Customer Service Representative will balance their time between supporting customers and selling products; responding to in-bound customer service calls and leveraging their sales skills to upsell existing customers as well.

Elixinol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Establish Subject Matter Expertise on all Elixinol products
• Respond to inbound customer calls spanning general product questions to issues regarding the ordering, fulfillment or use of Elixinol products
• Troubleshoot customer issues and provide one-call resolution; tracking and escalating recurring issues and common solutions to team leadership
• Consistently deliver world class customer service
• Drive top line revenue through nurturing and upselling existing small business clients, overcoming objections and closing sales
• Conduct regular business meetings via phone with active accounts
• Achieve a series of core metrics, including outbound call volume, inbound call handle time and call quality
• Achieve & surpass monthly quota

• 3-5 years in customer service and/or inside sales
  
• 2+ years of experience in Cannabis, Health and Wellness, Nutraceuticals or other consumable product sales or customer service
• Experience with consumer packaged goods (CPG) preferred
• High School Diploma required
• Bachelor's Degree or relevant work experience preferred
• Demonstrated ability to meet and exceed assigned sales objectives

• Networking, relationship building and creative problem solving
• Data analytics and critical thinking
• Detail orientation and exceptional organizational skills
• Ability to track common issues, document proven solutions and provide recommendations to senior leaders
• Exceptional written and oral communication ability
• Self-motivation, "can do" attitude, sense of urgency for delivering results
• Strong negotiating skills
• Versatility, flexibility and the ability to adapt quickly to change
• Proficiency with CRM Tools
• Microsoft Office 365 expertise; Dynamics Business Central experience preferred

Job Type: Full-time

Primary Location: Westminster, CO

Travel: Minimal travel required, less than 10%

Salary: DOE – Base plus variable incentive

Benefits: Our employees receive medical, dental, and leave benefits at highly competitive rates, 10 paid holidays and 3 weeks of PTO as part of our robust benefits package. We have a fun, engaged and brilliant team of leaders, and we are looking for someone who complements our culture and brings passion and a positive attitude to our dynamic team!

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