Cannabis Floor Supervisor Customer Experience Jobs

WHO WE ARE

We believe in the power of cannabis to cultivate health and happiness and to help people lead healthier, richer lives in our communities. We’ve seen how cannabis has helped our own families and friends fight an illness, manage anxiety, and bring new types of creativity into their lives. It’s the reason we founded Solful as a different kind of cannabis retail experience. We’re on a mission to not only educate our guests but to learn from them as well. We want to dispel old stereotypes about cannabis and replace them with objective information and learned understanding about how cannabis can improve lives. We want to lead a movement that brings cannabis into the mainstream conversation about the health of our bodies, spirits, and our ever-evolving culture. We’ve started in Northern California and have ambitions to influence conversations and experiences around cannabis nationally.

THE SOLFUL STANDARD
The Solful team has committed ourselves to understanding the processes and practices that go into bringing cannabis to people—and what makes some products stand out from the rest. The Solful Standard describes the care, consideration, and rigor we put into finding the highest quality, most effective, and consistently amazing products for you. And it’s the basis for creating a one-of-a-kind experience for the people we serve.

POSITION SUMMARY
The Floor Supervisor of Customer Experience is a leader of all front of house operations and is directly responsible delivering an exceptional customer and team member experience by demonstrating a strong commitment to Solful’s Standard, Mission and Values.

WHO YOU ARE

We’re believers in the positive power of cannabis and we need team members who share in this belief. Whether working with seasoned cannabis users or curious newbies, our team members are responsible for offering expertise and perspective on the ways cannabis products can help restore balance in the human body. Our team acts as both listeners and educators who are skilled at sharing their knowledge with our customers in relevant and approachable ways. They bring positivity, perspective, and compassion to every interaction with Solful customers.

You have a passion for making a positive impact in people’s lives

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company goals and objectives
• Create an environment that cultivates a healthy, happy, and meaningful workplace culture that’s supports and celebrates diversity
• Take ownership in empowering team members to achieve their career objectives through positive performance management that is focused on training, coaching, and developing

You have deep knowledge of retail systems, procedures, and overall store operations

• Have an expert understanding of retail POS systems, inventory management, internal communication, and cannabis-specific operational requirements/systems within the state of California. An understanding of METRC and Cannabis related compliance a plus but a not requirement
• A deep understanding of how to create run an operational retail store environment where multiple facets of the business are running seamlessly together to maximize productivity and efficiency
• Know how to control expenses to maximize store efficiency and profitability

You understand that structure and compliance are critical to success

• Collaborate with the Store Leadership team to implement retail and compliance SOPs
• Have a relentless approach to ensure all cannabis compliance guidelines are followed across all aspects of the business
• Able to implement OSHA, Security and Safety guidelines to ensure we are creating a healthy and safe working environment for our customers and team members

FLOOR SUPERVISOR RESPONSIBILITIES

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company objectives and values
• Responsible for growing sales revenue through the execution of Solful’s customer experience culture
• Implement and maintain all Standard Operating Procedures
• Demonstrate Solful’s “Leadership Traits”
• Directly supervises all store day to day front of house operations including customer entrance, consulting appointments, sales floor, dispatch/delivery, and POS
• Executes and oversees all opening and closing procedures and ensures accurate safe, register, and deposit counts while keeping accurate documentation
• Completes daily schedules that support the needs of the business while adhering to all break, meals, and overtime guidelines
• Oversees the POS and ensures that all cashiers are adhering to Solful’s cash handling procedures
• Maintain a clean, well stocked, well lit sales floor where promotions and events are clearly communicated to the customer
• Partners with the Assistant GM of Inventory Control to ensure a well organized and fully stocked sales floor
• Execution of store visual guidelines including floor planograms and promotional/event set up in conjunction with GM and AGMs
• Monitor Sales and all KPIs by analyzing company statistical reports and by monitoring the team’s customer experience interactions
• Participates in executing and driving in store events
• Assist the Store Leadership team in providing feedback on SOPs being developed
• Establish effective and positive communication amongst all team members and facilitates communications from the team to the Assistant General Manager
• Assist GM and AGM in leadership meetings - preparation, participation, and action items related to regular meetings
• Reinforce the ongoing customer experience, operational, and product knowledge training in conjunction with Solful’s Learning and Development Manager to support team member growth and development
• Executes ongoing performance management and assists AGM in annual performance reviews of direct reports
• Participates in Loss Prevention and monitors for Internal, External, and Paperwork shrink
• Participates in weekly cycle counts to ensure inventory accuracy and adhere to all cannabis regulated compliance
• Maintain all cannabis compliance guidelines and SOPs
• Ensures compliance on all SOPs in regards to cash handling and keeps flawless records
• Oversees security protocols and instore radio communication
• Collect team feedback for supplies for all aspects of the business, including necessary work materials, equipment, cash and change, and team member food/beverages
• Communicates facilities needs to General Manager in a timely manner
• Reports team member accidents to the GM and assists in documentation
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents reported to the General Manager

Physical Requirements

• May have to lift up to 40 lbs.
• Ability to move about a retail store for long periods of time during a workday
• Possible significant manual dexterity at times for keying in data

Expected Work Hours

• Required to work evenings, weekends, and holidays
• May be required to work more than 8 hours in a day
• May be required to work more than 40 hours in a week

Travel

• May be required to travel at least 10% of the time

Required Experience

• A minimum of 1 year of leadership experience in a retail store environment
• POS System Experience
• Customer Service Experience
• Must be a minimum of 21 years of age

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