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Store Consultant Job Description

Job Title: Store Consultant

Department: Retail

Reports To: Store Manager

Status: Regular Non-Exempt

Salary: N/A

Location: South Portland

ROLE SUMMARY:

This position is to focus on delivering the ultimate patient experience by elevating patient service standards as well as educating patients on the benefits and potential side effects of medications. The Store Consultant will oversee patient and/or caregiver services and dispensing per Maine Department rules.

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to patients, guests, and coworkers.
• Maintain an ultimate patient experience environment. Lead and coaching new members to company service standards.
• Enter all product and merchandise into point of sale system when received.
• Coordinate “returns” and exchanges in accordance with company policy.
• Update the Register Inventory sheet as needed.
• Assess inventory overages and shortages as well as submit inventory needs to the logistics.
• Assess accessory needs with manager and order as needed.
• Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results.
• Maintain knowledge of loss prevention policies and procedures.
• Perform other duties as assigned.

SKILLS AND QUALIFICATIONS

• High school diploma or equivalent (GED)
• Must have prior cash handling experience.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong attention to detail; time-management, prioritization, and organizational skills.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to respectfully and politely interact with customers and team members.
• Able to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and a clear driving record

• Must be able to pass a federal background check

• Must be at least 21 years of age

• Must possess the mental and physical capacities necessary to perform the job duties

PHYSICAL REQUIREMENTS

• Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance

• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks

• Must have visual acuity with/without job aids to perform activities such as reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions

• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE:

30-35 hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays.'
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Work Remotely

• No

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

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