Cannabis Customer Support Associate Jobs

Position Summary

CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.

The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.

In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.

The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.

IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Warehouse Duties

• Fulfilling online orders, including picking, packing, and shipping
• Restocking and organizing inventory
• Conducting monthly inventory counts of all warehouse products
• Assembling finished product
• Cleaning, stocking, and organizing warehouse supplies

Curbside Pickup Duties

• Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
• Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
• Consulting with curbside customers about products offered, their benefits and recommendations

Customer Service Duties

• Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
• Responding to customer reviews on website, social media, and so on

Housekeeping Duties

• Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.

Other General Duties

• Working as a team to maintain an effective atmosphere and efficient service
• Maintaining up to date knowledge of industry trends and products offered
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Knowledge of cannabis required
• Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
• Must be able to accommodate scheduling expectations, including weekend hours
• Must be able to travel to pop-up markets, trade shows, and other events
• Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
• Excellent communication skills
• Punctual, reliable, and honest
• US Citizen

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.

Who We Are

CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.

We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.

We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.

We want honest folks that care.

Are you the right fit for our team? We’d like to find out…

Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.

Are you ready to dominate? We’d love to hear from you!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?

Education:

• Bachelor's (Preferred)

Experience:

• Warehouse experience: 2 years (Preferred)
• CRM software: 2 years (Preferred)
• Customer service: 2 years (Required)
• Microsoft Office: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Apply for this job with CannaBuddy

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary

CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.

The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.

In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.

The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.

IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Warehouse Duties

• Fulfilling online orders, including picking, packing, and shipping
• Restocking and organizing inventory
• Conducting monthly inventory counts of all warehouse products
• Assembling finished product
• Cleaning, stocking, and organizing warehouse supplies

Curbside Pickup Duties

• Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
• Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
• Consulting with curbside customers about products offered, their benefits and recommendations

Customer Service Duties

• Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
• Responding to customer reviews on website, social media, and so on

Housekeeping Duties

• Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.

Other General Duties

• Working as a team to maintain an effective atmosphere and efficient service
• Maintaining up to date knowledge of industry trends and products offered
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Knowledge of cannabis required
• Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
• Must be able to accommodate scheduling expectations, including weekend hours
• Must be able to travel to pop-up markets, trade shows, and other events
• Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
• Excellent communication skills
• Punctual, reliable, and honest
• US Citizen

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.

Who We Are

CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.

We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.

We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.

We want honest folks that care.

Are you the right fit for our team? We’d like to find out…

Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.

Are you ready to dominate? We’d love to hear from you!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?

Education:

• Bachelor's (Preferred)

Experience:

• Warehouse experience: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• CRM software: 2 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Apply for this job with CannaBuddy

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description:

ABOUT METRC

Metrc is a high-growth technology company helping cannabis regulators govern their industry’s supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.

• Live Metrc’s Core Values – Every day and all the time.
• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
• Obtains and verifies user information
• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
• Provide resolution under guidance from a Customer Support Specialist or Senior Specialist
• Provides a clear history of all issues by documenting each call using good grammatical sentences
• Continually updates job knowledge by studying guides, manuals, and published procedures, participating in educational opportunities
• Ensures clear understanding of guides, manuals, and published procedures. Guidance and support provided when necessary
• Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors
• Keeps equipment operational by following established procedures and reporting malfunctions
• Displays dedication and commitment of company visions and goals
• Enjoys engaging with customers, team members, and being part of a growing organization

Requirements:

• One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays
• Proficient keyboarding/typing skills- Minimum 35 wpm
• Excellent customer service skills with a passion for service; "Client Focused"
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Discipline to work remotely, while following a set schedule
• Willingness to work within a constantly changing work environment with flexibility and enthusiasm
• Excellent written communication skills with demonstrated ability to write clearly and informatively
• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
• Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
• Ability to manage multiple applications running simultaneously
• Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
• Successful completion of a pre-employment assessment
• Successful completion of initial training
• Candidates must be based and work in the US

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Remote position
• Frequently required to sit
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

METRC OFFERS THE FOLLOWING BENEFITS

• Diverse, inclusive & welcoming culture
• Employer Paid- Health Insurance (Employee Only)
• Employer contribution into a Health Savings Account (HSA)
• Employer Paid - Dental Insurance (Employee Only)
• Employer Paid- Basic Life Group Insurance and AD&D
• Employer Paid- Employee Assistance Program (EAP)
• Employer Paid- Short Term Disability
• Employer Paid- Long Term Disability
• Vision insurance
• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness
• Voluntary Life Insurance
• 401k (up to 6% match)
• Paid Time Off (PTO)
• Up to 9 Paid Holidays
• Company provides all equipment needed
• Internet subsidy for those working from home ($50.00 per month)
• Customer Support Specialist positions start at $15/hour

Shifts Available (12pm - 8pm or 1pm - 9pm CST)

Monday through Friday (Occasional Saturday and/or Sunday)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state, or local law.

Apply for this job with Metrc LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.