Cannabis Customer Support Associate Warehouse Cannabis Industry Jobs

Position Summary

CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.

The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.

In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.

The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.

IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Warehouse Duties

• Fulfilling online orders, including picking, packing, and shipping
• Restocking and organizing inventory
• Conducting monthly inventory counts of all warehouse products
• Assembling finished product
• Cleaning, stocking, and organizing warehouse supplies

Curbside Pickup Duties

• Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
• Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
• Consulting with curbside customers about products offered, their benefits and recommendations

Customer Service Duties

• Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
• Responding to customer reviews on website, social media, and so on

Housekeeping Duties

• Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.

Other General Duties

• Working as a team to maintain an effective atmosphere and efficient service
• Maintaining up to date knowledge of industry trends and products offered
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Knowledge of cannabis required
• Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
• Must be able to accommodate scheduling expectations, including weekend hours
• Must be able to travel to pop-up markets, trade shows, and other events
• Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
• Excellent communication skills
• Punctual, reliable, and honest
• US Citizen

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.

Who We Are

CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.

We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.

We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.

We want honest folks that care.

Are you the right fit for our team? We’d like to find out…

Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.

Are you ready to dominate? We’d love to hear from you!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?

Education:

• Bachelor's (Preferred)

Experience:

• Warehouse experience: 2 years (Preferred)
• CRM software: 2 years (Preferred)
• Customer service: 2 years (Required)
• Microsoft Office: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Apply for this job with CannaBuddy

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position Summary

CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.

The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.

In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.

The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.

IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Warehouse Duties

• Fulfilling online orders, including picking, packing, and shipping
• Restocking and organizing inventory
• Conducting monthly inventory counts of all warehouse products
• Assembling finished product
• Cleaning, stocking, and organizing warehouse supplies

Curbside Pickup Duties

• Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
• Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
• Consulting with curbside customers about products offered, their benefits and recommendations

Customer Service Duties

• Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
• Responding to customer reviews on website, social media, and so on

Housekeeping Duties

• Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.

Other General Duties

• Working as a team to maintain an effective atmosphere and efficient service
• Maintaining up to date knowledge of industry trends and products offered
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Knowledge of cannabis required
• Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
• Must be able to accommodate scheduling expectations, including weekend hours
• Must be able to travel to pop-up markets, trade shows, and other events
• Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
• Excellent communication skills
• Punctual, reliable, and honest
• US Citizen

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.

Who We Are

CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.

We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.

We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.

We want honest folks that care.

Are you the right fit for our team? We’d like to find out…

Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.

Are you ready to dominate? We’d love to hear from you!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?

Education:

• Bachelor's (Preferred)

Experience:

• Warehouse experience: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• CRM software: 2 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Apply for this job with CannaBuddy

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.