Cannabis Customer Success Executive Jobs

Do you believe customer satisfaction is the key to increased sales? Are you driven to provide top notch customer service? Are you a natural problem solver? Can you maintain your cool under pressure? If this is you, Tamerlane wants you! Tamerlane is the cannabis industry’s leader in the Washington state cannabis wholesale supply chain and our customer base is expanding at rocket speed.

Our company is a customer-obsessed, tight-knit, supportive group. Our focus is on the “we”, in order to succeed in exceeding customer expectations. A career with Tamerlane gives you the excitement of a start-up, and the growth opportunities of a big corporation.

We are seeking a highly talented Customer Success Executive to provide the highest degree of customer support in a B2B wholesale business environment.

Job Description*

• Work remotely, managing customer sales accounts statewide.

• Master company CRM, inventory and order processing and sales systems.

• Become customer’s main administrative contact for all transaction and transport processing.

• Provide stellar customer service to all parties in the wholesale supply chain.

• Troubleshoot customer issues and provide resolutions.

• Coordinate and manage transit services to and from our customer locations. Request quotes from transit companies and provide quotes to the client. Schedule and reschedule, act as the communication hub between customers and transportation companies.

• Maintain, update and track all customer/sales documents and files.

• Send “Welcome Packet” emails and documents to customers.

• Complete customer contracts and track payments.

• Import/export of company sales information into internal tracking system.

• Provide daily support for all team members through email, text messages, and phone conversations.

• Provide assistance to the accounts payable department.

• Schedule and participate in online meetings and conference calls.

• Work on various projects to help scale the business as they are delegated.

The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs.*

*Requirements

• 4+ years in a Customer Service/Support or similar role.

• 2+ Years customer financial account tracking experience.

• 4+ years in logistics and or transportation scheduling experience.

• Working knowledge of Slack, PipeDrive, G-Suite, Excel, Office 365

• Must have a strong sense of customer wants and needs.

• Have strong analytical skills, must be able to handle ambiguous conflicting directions.

• Have a strong sense of time management to serve clients, KAM’s, leadership, and company.

• Experience developing relationships with outside parties such as transit, suppliers and buyers.

• Online sales experience is a plus.

• Handle variable facets of data in various web tools with proficiency.

• Maintain a level head during high pressure sales situations.

• Online sales experience is a plus.

• Excellent communication skills and positive, patient phone presence.

• Show up with a positive attitude ready to motivate.

**

Job Type: Full-time

Benefits:

• Flexible Schedule

• Paid Time Off

Schedule:

• Monday to Friday

Required travel:

• None

Paid Training:

• Yes

Typical start time:

• 9AM

Typical end time:

• 5PM

Company's website:*

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Logistics: 2 years (Preferred)
• Sales: 4 years (Preferred)
• Customer Service: 4 years (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Seattle, WA (Preferred)

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