Cannabis Customer Service Representative Csr Remote Jobs

Job details
Salary
$15 - $18 an hour
Job Type
Part-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • High school or equivalent (Required)

  • US work authorization (Required)

  • Customer Service: 2 years (Preferred)

  
  

Full Job Description

IMPORTANT! SUBMIT QUICK VIDEO INTERVIEW AT LINK BELOW TO APPLY. You will not be considered if you do not submit this.

https://app.digitalhire.com/interview/6080447f84dc48feed1648ea

Company Overview:

Our fast growing company specializes in all natural kratom herbal supplements sold direct to consumers online. Kratom is a do-it-all (energy boosting, stress melting, and pain relieving) super leaf related to the coffee plant. It was recently described as "the next cannabis" and is helping millions of Americans every day. The industry is growing quickly and this position offers an exciting opportunity to get in on the ground floor.

Position Overview:

Our company is seeking a hard-working individual that can "wear many hats" and become an integral part of our small team. Primary role will be handling customer service inquiries by email, phone and chat. Role will expand as candidate demonstrates ability to take on new responsibilities. Ideal candidate should be tech-savvy, organized, and have problem-solving capabilities. Part time and full time hours available.

Responsibilities:

• Respond to customer service inquiries via email, chat and phone. Work with fulfillment team to satisfy customer requests.
• Work with billing systems and make adjustments for customers (credits, refunds, etc).
• Enter and edit orders in the WooCommerce CRM.
• Take the extra mile to engage customers.

• Maintain organization and cleanliness of office area.

Qualifications:

• Proven customer support experience or experience as a Customer Service Representative.
• Familiarity with CRM systems such as WooCommerce, Shopify, etc
• Familiarity with ShipStation or other shipping management applications
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively.

• College degree is preferred but not required.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• Fully Remote

Communication method(s) used:

• Email
• Phone
• Chat

Hours per week:

• 10-19
• 20-29

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

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