Cannabis Customer Happiness Representative Jobs
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Here are 4 cannabis jobs mentioning "customer happiness representative" in April 2024, at companies like GrowFlow, including positions such as Customer Happiness Representative.
More than 30+ days
As a Customer Happiness Representative:
- You will be committed to successfully understanding the GrowFlow product and delivering support to all customers.
- You will be responsible for providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team.
- You will aid in maintaining External and Internal Training & Support processes & documentation, and you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products.
You will be responsible for the following:
- Customer Happiness & Retention
- Ensuring customers are responded to and solutions are provided.
- Improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.
We are looking for people who:
- Have a proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
- Are tech savvy and hungry to improve technical skills.
- Have the ability to identify customer needs and successfully implement solutions.
- Have excellent verbal & written communication skills; you can explain complex issues in simple terms and adapt your tone for different users.
- Are humble, friendly, and genuinely loves helping people and solving problems.
- Previous experience with using state compliance software or in the cannabis industry needed.
If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you!
Other Details.
- We are a fully remote company and this position will be remote.
- We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
- We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
- We are offering an annual starting salary of $40,000 USD.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions and be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.
- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.
- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
- Tech savvy and hungry to improve technical skills.
- Ability to identify customer needs and successfully implement solutions.
- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.
- Humble and friendly person who genuinely loves helping people and solving problems.
If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Please provide a cover letter and resume to apply.
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).- Tech savvy and hungry to improve technical skills.- Ability to identify customer needs and successfully implement solutions.- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.- Humble and friendly person who genuinely loves helping people and solving problems.If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Job Type: Full-time
Salary: $40,000.00 /year
Experience:
- relevant: 1 year (Required)
- Cannabis Industry: 1 year (Required)
Work authorization:
- United States (Required)
Application Question:
- Do you currently live in Oregon, Colorado, California, or Montana?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Communication method(s) used:
- Chat
- Phone
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Schedule:
- Monday to Friday
- 8 hour shift
- On call
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN OREGON, COLORADO, CALIFORNIA, AND MONTANA.
GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types.
As a GrowFlow Customer Happiness Representative:
You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members.
As a GrowFlow Customer Happiness Representative:
- My primary KPI is Customer Happiness & Retention.- My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.- The primary process I manage is making sure customers are responded to and solutions are provided.
Customer Happiness Representative Requirements:
- Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).- Tech savvy and hungry to improve technical skills.- Ability to identify customer needs and successfully implement solutions.- Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.- Humble and friendly person who genuinely loves helping people and solving problems.If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you.
Job Type: Full-time
Salary: $40,000.00 /year
Experience:
- relevant: 1 year (Required)
- Cannabis Industry: 1 year (Preferred)
Work authorization:
- United States (Required)
Application Question:
- Do you currently live in Oregon, Colorado, California, or Montana?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Communication method(s) used:
- Chat
- Phone
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Schedule:
- Monday to Friday
- 8 hour shift
- On call
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.