Cannabis Customer Engagement Representative Jobs
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Here are 1 cannabis jobs mentioning "customer engagement representative" in May 2024, at companies like Greenbits Inc., including positions such as Customer Engagement Representative.
More than 30+ days
At Green Bits, we're a team of engineers, big thinkers, problem solvers, and compliance experts who share more than a few things in common: a passion for tech, a drive to simplify the complexities of cannabis retail, and a desire to help our customers' businesses grow.
Our mission is to empower cannabis operators with the essential retail management solutions they need to run, protect, and grow their businesses with ease.
Our Customer Engagement team members are part coach, project manager, consultant and product expert. As a Customer Engagement Representative at Green Bits you'll work closely with customers to understand their business needs and drive product value to ensure they are ringing sales and remaining compliant with state agencies.
Responsibility
Empathize with every aspect of the customer experience, putting customers' needs first.
Meet with customers onsite to discover and understand their needs.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Identify common customer challenges and actively suggest better solutions.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Coach customers to be product experts and train their teams on Green Bits methodologies so they become increasingly self-sufficient.
Help drive customer references and case studies.
Qualifications
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience is a plus.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Our mission is to empower cannabis operators with the essential retail management solutions they need to run, protect, and grow their businesses with ease.
Our Customer Engagement team members are part coach, project manager, consultant and product expert. As a Customer Engagement Representative at Green Bits you'll work closely with customers to understand their business needs and drive product value to ensure they are ringing sales and remaining compliant with state agencies.
Responsibility
Empathize with every aspect of the customer experience, putting customers' needs first.
Meet with customers onsite to discover and understand their needs.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Identify common customer challenges and actively suggest better solutions.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Coach customers to be product experts and train their teams on Green Bits methodologies so they become increasingly self-sufficient.
Help drive customer references and case studies.
Qualifications
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience is a plus.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building strong internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Apply for this job with Greenbits Inc.
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