Cannabis Customer Care Specialist Jobs

Description:

Department: Administration

Position Title: Customer Care Specialist

Reports to: Sales Director, Sales Leadership

Position Type: Full-time, Exempt

Company Description

Certified Testing and Data - The soon to be premier provider in the cannabis and hemp testing space. Founders have extensive experience in Cannabis as well as leading Multi Billion dollar lab companies. Opportunity to participate in the growth and success of the company with a stock grant awarded to founding team members. Prior business led by management was top 15 Fastest growing company by Inc 5000. CTND has great culture, excellent professional growth opportunities, and one of the nicest working lab spaces in the country. Submit your application today.

Certified Testing and Data, an analytical testing facility, provides consultations and analytical results across the entire spectrum of the plant medicine industry. Building on a record of excellence, Certified Testing and Data features one of the largest full-service testing laboratories in the United States. Dedication to personalized service coupled with superior scientific practices are the foundation of Certified Testing and Data success.

JOB DESCRIPTION

Purpose

Primarily responsible for providing effective customer service for all internal and external clients by utilizing excellent, in-depth knowledge of company services and products as well as team members within the CTND team. This position supports the Sales Executive and the laboratories in the development and evaluation of sales. Intellectual curiosity and continued learning is core to the success of this position. The interest to work directly with customers on the phone and through email is a must. This individual will be capable of taking customer questions and adequately answering them or directing them to the appropriate personnel as well as making recommendations for appropriate testing services. This individual must be a team player with a sense of urgency.

Requirements:

Responsibilities and Duties

• Partner with all of the sales team to meet and exceed customer's service expectations.
• Answers incoming calls and questions or direct to the correct personnel.
• Provides outgoing quotations on proposed analyses to customers.
• Assists in building relationships with key accounts to sustain and grow volume and income.
• Ensures that client projects are implemented according to schedule.
• Assists in responding to internal and external technical requests.
• Researches, resolves, and responds to customer problems and complaints.
• Participates as a team member and effectively adapts to change.
• Responds efficiently and accurately to client inquires.
• Maintains good records of all correspondence via CRM software.
• Displays excellent oral and written communication skills with all team members and clients.

Qualifications

• Working knowledge of a broad range of plant medicine products, processes, and cultivation preferred (e.g. Cannabis, Hemp, CBD and Fungi).
• High school diploma. Bachelor’s Degree is preferred.
• Time management skills.
• Customer service experience.
• Excellent interpersonal and communication skills.
• Strong team player.
• Computer skills, Microsoft Outlook, Word, PowerPoint, Excel, CRM Software, LIMS.

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee is required to communicate via telephone and email 95% of the workday. The employee is required to sit 95% of most work days and use their hands and fingers to regularly enter data into the CRM software system. The employee is occasionally required to lift up to 30lbs. Vision abilities required by this job include close vision to view information on the LIMS system and assist with clientele needs while viewing a computer terminal and entering data into the CRM software system.

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