Cannabis Customer Activation Specialist Jobs
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Here are 2 cannabis jobs mentioning "customer activation specialist" in April 2024, at companies like GrowFlow, including positions such as Customer Activation Specialist.
More than 30+ days
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN WASHINGTON, OREGON, COLORADO, CALIFORNIA, AND MONTANA.*The mission of the Customer Activation Specialist is to provide a solutions based onboarding experience for new clients. This role will be responsible for understanding the needs and business requirements of customers, and conducting an activation and training experience that is tailored to those needs. The Customer Activation Specialist will be responsible for the quality of the training through excellent service and comprehensive product knowledge.
You will become the company’s foremost expert on client workflows, training new clients to run their operation with the GrowFlow application, state compliance and most importantly, knowledge of the GrowFlow application & curating the implementation process for new GrowFlow Accounts.
You will be accountable for maintaining customer satisfaction scores & the quality of the activation experience. You will be committed to organizing and tracking each trial client through the customer activation process, maintaining the webinar program, client training materials, documentation of customer interaction in CRM application, daily scheduling of customer activation activities, weekly trial client check-ins and project management.
Customer Activation Specialist Requirements & Responsibilities
- Interpret, gather, and process new client data for successful onboarding and training
- Complete assigned tasks in an organized manner to ensure project deadlines
- Ability to identify opportunities for improvement and adapt to changes in processes and workflow
- Gather, analyze and process client data during data migrations
- Work in a team environment and partner with sales & Customer Success teams
- Provide timely response to customer inquiries via phone and email
- Enhance customer satisfaction by providing distinctive service in all interactions
Skills & Knowledge:
-Exceptional customer relationship building skills
-Excellent written and oral communication skills
-Strong analytical capabilities for advanced problem-solving
-Demonstrable leadership skills
-Ability to influence decision-making and change
-Highly organized and strong ability to multi-task
-Ability to display good judgment
-Ability to work cross-functionally in a fast-paced environment
-Ability to follow through on tasks until completed
-Ability to develop trusted relationships and find creative solutions
-High degree of flexibility
-Knowledge of Microsoft Excel & Google Suite
-Exceptional attention to detail
-Previous GrowFlow experience a plus
-Previous Cannabis traceability software experience a plus
Job Type: Full-time
Salary: $40,000.00 /hour
Experience:
- cannabis traceability software: 1 year (Required)
- customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Google Suite: 1 year (Preferred)
Application Question:
- Are you located in WA, OR, CA, CO, or MO?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WE ARE CURRENTLY ONLY HIRING CANDIDATES BASED IN WASHINGTON, OREGON, COLORADO, CALIFORNIA, AND MONTANA.*The mission of the Customer Activation Specialist is to provide a solutions based onboarding experience for new clients. This role will be responsible for understanding the needs and business requirements of customers, and conducting an activation and training experience that is tailored to those needs. The Customer Activation Specialist will be responsible for the quality of the training through excellent service and comprehensive product knowledge.
You will become the company’s foremost expert on client workflows, training new clients to run their operation with the GrowFlow application, state compliance and most importantly, knowledge of the GrowFlow application & curating the implementation process for new GrowFlow Accounts.
You will be accountable for maintaining customer satisfaction scores & the quality of the activation experience. You will be committed to organizing and tracking each trial client through the customer activation process, maintaining the webinar program, client training materials, documentation of customer interaction in CRM application, daily scheduling of customer activation activities, weekly trial client check-ins and project management.
Customer Activation Specialist Requirements & Responsibilities
- Interpret, gather, and process new client data for successful onboarding and training
- Complete assigned tasks in an organized manner to ensure project deadlines
- Ability to identify opportunities for improvement and adapt to changes in processes and workflow
- Gather, analyze and process client data during data migrations
- Work in a team environment and partner with sales & Customer Success teams
- Provide timely response to customer inquiries via phone and email
- Enhance customer satisfaction by providing distinctive service in all interactions
Skills & Knowledge:
-Exceptional customer relationship building skills
-Excellent written and oral communication skills
-Strong analytical capabilities for advanced problem-solving
-Demonstrable leadership skills
-Ability to influence decision-making and change
-Highly organized and strong ability to multi-task
-Ability to display good judgment
-Ability to work cross-functionally in a fast-paced environment
-Ability to follow through on tasks until completed
-Ability to develop trusted relationships and find creative solutions
-High degree of flexibility
-Knowledge of Microsoft Excel & Google Suite
-Exceptional attention to detail
-Previous GrowFlow experience a plus
-Previous Cannabis traceability software experience a plus
Job Type: Full-time
Salary: $40,000.00 /hour
Experience:
- cannabis traceability software: 1 year (Required)
- customer service: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Google Suite: 1 year (Preferred)
Application Question:
- Are you located in WA, OR, CA, CO, or MO?
Work Location:
- Fully Remote
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with GrowFlow
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.