Cannabis Cultivation Technical Support Manager Cannabis Hemp Jobs

Phylos is a crop science company using modern molecular genetics and computational biology to breed the next generation of hemp and cannabis. Since 2014 we have supported grower success with genetic testing products offering unparalleled accuracy and reliability. We are a new generation of plant scientists, transforming the hemp and cannabis industries with elite seeds and clones. By leveraging our deep expertise in the cannabis genome, we are unlocking the potential of this plant to be grown at scale, providing cultivators in every region with the varieties, tools, and expertise to drive business growth.

We’re passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective are stronger and more innovative companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.

POSITION SUMMARY:

The Technical Account Manager (TAM) consults large commercial growers to scale their production in the most cost effective and sustainable way, using Phylos’ genetics, high performing seeds and cultivation expertise. This role understands the customer’s agronomic practices, product needs, cultivation planning process, and uses that to make customized recommendations to increase yield and productivity for the grower. The TAM will coordinate with product development, customer success, sales and marketing teams to provide comprehensive cultivation expertise and support services to our customers and partners. This role is critical to deliver on our customer promise and ensure customers have a successful experience with our products. The TAM will be involved in all aspects of customer support, on-boarding, product trials, knowledge transfer, growing, planning, and product portfolio management for key accounts. A successful TAM will be ‘the voice of the customer’ to bring customer needs, market trends and new ideas on genetics and cultivation practices back to the business.

LOCATION:

• Located in Portland, OR, working from home or onsite in Hillsboro. Includes work from a remote location (approx. 30%) combined with on site customer visits across the US (70%).
• Please include a cover letter and resume in PDF file.

RESPONSIBILITIES:

• Assess level of customer proficiency, expertise, and production infrastructure to successfully produce cannabis and hemp products at scale.
• Assess standard operating procedures for cultivation, production and grow teams.
• Provide advice, recommendations and best agronomic practices to large scale growers and be a subject matter expert for growing hemp and cannabis.
• Collaborate with customers on trials, new product development and innovation launches.
• Support customers to enable customer success through each stage of product adoption: trial, limited production, and commercial production: consultancy role with customers to manage product lineup and lifecycles, new product assessment, advancement and commercial introduction pre-commercial trials of our products transitioning customers from limited production to commercial production.

• Establish and manage scope, milestones and timelines for grows with customer: ensure grows perform as expected from delivery through harvest, provide information to keep our customers informed and projects on track liaison between customer and the Phylos tech circle.

• Grow partnership, roadmap customer success, goals, and strategize for increasing customer value.
• Cross-functional collaboration; Share key tech circle learnings with sales, marketing, and product management, Share key customer learnings with tech circle, product management and marketing.
• Document, refine and update product agronomic SOPs based on customer insights.
• Work closely with the breeding, product management and technology development to provide input that improves product development and release: acquire and disseminate market intelligence gained from customer and marketplace interactions, support development of marketing and technical collateral, and develop pre-commercial tech sheets for product advancement.

• Provide internal updates to stakeholders and generate reports for internal use (e.g. summary reports on all grows in a particular region, summary reports on success or failure for all grows)

Skills

• Formal Education: BS degree in Horticulture, Agronomy or Agriculture
• 5+ years experience successfully cultivating hemp and cannabis plants on a commercial scale.
• Experience in crop consultant advocacy in agronomic/horticultural with deep subject matter expertise in crop inputs, genetic selection, management and crop production systems.
• Experience to persuade customers to engage with new, innovative products (clones to seed switch)
• Demonstrated, verifiable track record of consistently maintaining customer relations and driving value as a horticulture/agronomy expert.
• Experience in serving the development needs of the customer, addressing customer concerns.
• Effective project management and organizational skills, with the ability to effectively manage simultaneous projects with competing resources and timelines.

• Ability to operate professionally and effectively with team members at all levels, as well as customers and partners.
• Ability to make recommendations based on data analysis and insights.
• Strong drive to meet or exceed customer expectations.
• Ability to work calmly and productively under pressure.
• Ability to influence cross-functional teams without formal authority.
• Persistence and attention to detail in all aspects of the job.
• Outstanding communication and relationship building skills.
• A positive attitude and a general optimistic outlook, with a demonstrated ability to proactively find solutions when facing obstacles.

• Ability to work fluidly with G-Suite, Slack, project management platforms and other relevant general business software.

We have been honored to receive inquiries for our positions from all over the world. In order to have the best possible outcome in the hiring process, we would like to make sure that you are aware that:

1. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

2. Given the current status of cannabis in the US, if you are not a US citizen, there is a possibility that this association may jeopardize the status of your VISA, and/or your ability to exit and reenter the United States. If this is a concern for you, please contact your immigration attorney regarding this potential risk prior to proceeding with your application.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Willingness to travel:

• 50% (Required)

Work Location: On the road

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