Cannabis Credit Collections Specialist Jobs

Credit & Collections Specialist Job Description

We’re on a roll so we’re hiring! And if you give a “sheet” about paper then that’s a great start (especially if you can tolerate other tearable puns). Case Paper is a family-owned business that is renowned for its commitment to extreme customer satisfaction. We’re literally and figuratively “On the Case” and have been for 78+ years.

Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We’re not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few). Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It’s easy to remember if you’re a Star Wars fan…may the “F.O.R.T.H.” be with you! We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.

We’re adding a new role to our team here: Credit & Collections Specialist! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position will have primary responsibility contact customers/clients by phone, email, or mail regarding their accounts and is responsible for ensuring the collection of past due accounts. If that’s not specific enough for you, try this list on for size:

• Assessing creditworthiness based on a credit investigation and financial analysis of new and existing customers/vendors.
• Assignment of the credit limit for new and continually reviewing limits of existing customer accounts.
• Uphold credit policies including terms of sale and credit limit.
• Communicate with customers via phone, fax, email, and letter to discuss financials, terms, and/or other issues
• Work closely with AR Collectors, Sales, and AR Managers to effectively manage customers’ accounts.
• “Other duties as assigned” (of course we would add this one!)

Do you have what it takes?

We’re ideally looking for a teammate with at least five (3) years of relevant work experience in accounting and/or finance, business operations, data analysis, and/or office administration. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles. We’d love it if you’ve had previous management or leadership experience. This experience will help you to move quickly up the learning curve (we will avoid any tired clichés like “hit the ground running”).

You don’t need a degree for this position, but we’d love someone who has their GSD (“get stuff done”) or has paid tuition to the school of hard knocks. If you had experience in handling data entry, data analysis, and office management, that would definitely offer a leg up. As the philosopher Napoleon Dynamite astutely recognized, skills are important. Here are some of the skills you just might need in this role:

• High attention to detail and thoroughness
• Minimum High School diploma, desired associate degree or higher
• Must be skilled in verbal and written communication.
• Must be organized, detail-oriented, able to work closely with others in a fast-paced friendly environment
• Computer skills with business systems, email, Microsoft Office (especially Excel), and file management
• Ability to multitask

All Sound Good? Here is the Silver Lining

Our Case Makes division in Indiana actually applies the “silver lining” aka silver film to our paper and paperboard for customers, but hey it’s all in the family! At Case Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status. In addition to a competitive salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do!

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

COVID-19 considerations:
Must be vaccinated against COVID-19

Ability to commute/relocate:

• Philadelphia, PA 19134: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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