Here are 1 cannabis jobs mentioning "copy cac patient services advocate budtender" in May 2024, at companies like Commonwealth Alternative Care, including positions such as Copy Of CAC - Patient Services Advocate (Budtender).
More than 30+ days
Copy Of CAC - Patient Services Advocate (Budtender)
Commonwealth Alternative Care
POSITION SUMMARY
The Patient Services Advocate (PSA) has a very important role as the most prominent customer-facing position in the entire company. The PSA directly impacts the experience of our customers, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance the experience of every customer. A successful PSA must be friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person that is eager to learn and passionate about cannabis. Successful PSAs must be able to multi-task in a face-paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant customer interaction, problem-solving, and efficient communication in a highly regulated environment.
Leadership
• Resolve customer conflict with a calm and professional demeanor
• Communicate with Sales Floor Lead and Manager when product is running low so that it can be restocked accordingly
• Work with others to create a positive environment for our patients and customers
• Work individually and with a team supporting others to reach sales goals
Quality & Financial
• Maintain cleanliness of parking lot, front desk, and lobby area
• Manage customer flow from the reception area to the salesfloor
• Greet and bid farewell to all customers that enter and exit the dispensary
• Answer store phones and provide knowledgeable information to customers
• Perform opening duties and end of the day side work
• Up-sell complimentary products or promote specials
• Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires
• Accurately process sales through our point of sale system and the state tracking system
People & Development
• Continue education of marijuana strains, products, and the industry during downtime
• Provide knowledgeable, speedy, friendly service to all customers and patients
• Assist in on-boarding and training of new employees
• Communicate efficiently with management and coworkers
Compliance
• Check medical paperwork and proper identification thoroughly and accurately
• Stay up to date on and maintain compliance with all local, state, and federal regulations
• File and organize customer information and patient documents
• Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment
• Handle large amounts of cash without error
• Help new customers fill out and sign medical agreements provided by the state and company ensuring all information is entered correctly and completely
SKILLS
• Superior customer service skills
• Ability to multi-task (agile)
• Work well under pressure
• Positive attitude and a strong work ethic
• Detail-oriented
• Ability to work individually and collaboratively
• Strong desire to learn and accept challenges
• Adaptable to an ever-changing industry
• Dependable, honest and trustworthy
REQUIREMENTS
• Associate degree or bachelor’s degree preferred
• Previous retail experience and/or customer service experience required
• Previous experience in a high-volume, fast-paced environment preferred
• Demonstrable experience using software for Office and POS
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to stand or sit for extended periods of time and lift up to 25 pounds
• Must be able to work 8-12 hour days, weekends, nights, and holidays
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