Cannabis jobs at Royal Highness - A Cannabis Boutique

Our BudTenders play a vital role in delivering customer service by offering a distinctive shopping experience that drives sales results. The BudTender is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits the store leaves satisfied. Individual responsibilities as an Associate includes; demonstrating outstanding customer service, sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The BudTend will also conduct day-to-day operations provided by Management within the retail location while adhering to company policy and industry regulations.

Essential Duties and Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
• Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Understand the Royal Highness exchange policy for; accessories, manufacturer warranties, and how to facilitate guest merchandise returns to Management
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Answer phones with scripted greeting, provide customer service, and accept all call-ahead orders
• Accurately record phone and online orders into the point-of-sale (POS) system
• Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
• Verify correct use of MED-required packaging and labeling according to Royal Highness store policy
• Operate cash register by using computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
• Adhere to security protocol and promote safety for patrons, patients and other Team Members
• Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
• Fill all time during scheduled shifts with productivity, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
• Adhere to all company uniform policy and preserve all provided necessary equipment
• Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
• All other job duties as assigned by Royal Highness Management

Qualifications -
Education

• High School diploma or General Education Development (GED) required

Training

• Must maintain current knowledge and adhere to all policy and regulations of the California Marijuana Enforcement Division (MED); California Department of Public Health and Environment (CDPH), and Health Insurance Portability and Accountability Act (HIPAA)

Required Skills & Experience

• Excellent computer, mathematical, language and reasoning skills
• Retail, operations and/or sales experience
• Knowledge of California marijuana laws, MED regulations, and CDPH requirements; Must have previous marijuana industry experience.
• Bilingual skills a plus

Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Required)

Experience:

• Retail Associates & Cashiers: 1 year (Required)

Work Location: One location

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