We know of 6 jobs at InspiriTec as of May 2024, including roles such as Help Desk Analyst - Medical Marijuana, Medical Marijuana - Operations Supervisor, and Medical Marijuana IT Help Desk - Team Lead.
More than 30+ days
Help Desk Support Analyst
About the role
Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don’t miss out on this opportunity!
Responsibilities
Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Using a knowledgebase and other resources, offer solutions or recommended next steps.
Documenting calls including steps taken in a web-based ticketing system
Other duties as assigned
Location and commitments
Office locations in downtown Philadelphia and in Wyomissing PA.
Work from home options for evening shifts
Candidate requirements
Outgoing friendly and professional manner
Helpful and empathetic personality
Clear speaking voice. Fluent in English.
Aptitude for computer and web applications.
Ability to adjust to frequently changing processes and resources.
Successful candidates will comply with the Federal Vaccine mandate
EEO/disability/Veterans
About us
InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About the role
Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don’t miss out on this opportunity!
Responsibilities
Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Using a knowledgebase and other resources, offer solutions or recommended next steps.
Documenting calls including steps taken in a web-based ticketing system
Other duties as assigned
Location and commitments
Office locations in downtown Philadelphia and in Wyomissing PA.
Work from home options for evening shifts
Candidate requirements
Outgoing friendly and professional manner
Helpful and empathetic personality
Clear speaking voice. Fluent in English.
Aptitude for computer and web applications.
Ability to adjust to frequently changing processes and resources.
Successful candidates will comply with the Federal Vaccine mandate
EEO/disability/Veterans
About us
InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.
Apply for this job with InspiriTec
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Medical Marijuana Operations Supervisor
As the Operations Supervisor, you will oversee the medical marijuana team’s daily operational processes and suggest improvements. You will work closely with the team leads and management to ensure system and process functionality and productivity. Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency in the Medical Marijuana Team.
Duties and Responsibilities:
- Embrace, learn, and cultivate the Servant Leadership philosophy
- Identifying operational issues and suggesting possible improvements
- Monitoring daily operations of the call center including attendance, performance and quality of services making sure team is meeting SLAs
- Monitoring and evaluating lead performance, recommending learning or coaching opportunities
- Working with management team members to support leads/agents and maximize customer satisfaction
- Answer calls in queue if wait times exceed SLA
- Take escalation calls from leads
- Hosting lead team meetings
- Contribute to delivering on business targets and objectives to create a performance orientated culture
- Escalate any appropriate problems to senior management
- Assisting in the setting of targets/goals for individuals as well as for the team
- Answering the queries of staff and providing guidance and timely feedback
- Assistance in developing and maintaining the standard operating procedures
Requirements:
- Call center supervisory experience required. Experience managing remote employees a plus
- Experience in customer service call center/helpdesk is essential
- Knowledge of performance evaluation procedures including SLA, KPI and other performance metrics
- Excellent organizational and leadership skills
- Proficiency with technology, especially computers, software applications, and phone systems
- Exceptional verbal and written communication skills
- Strong understanding of company policies and services
- Excellent problem solving, leadership, and customer service skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Experience in providing IT help desk services to government institutions is highly desired
- Sensitive to a diverse background of people. Particularly people with disabilities.
- Software application experience a plus: Genesys Cloud, Google Suite, Oracle and Salesforce
WORKING CONDITIONS:
This position will require an in office presence. Normal office environment with little exposure to dust, noise, temperature, and the like- Extended viewing of computer screens
- Position requires various hours Monday through Sunday Working Midday to evening shift weekdays and weekends if needed (on call) Typical shift will be 10 am to 6:30pm
- Position will require ability to work effectively from remote locations
Apply for this job with InspiriTec
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Medical Marijuana Team Lead
Please note that this job is on-site and commuting to the Philadelphia office every day is expected as part of a supervisory role. This contract is also open on all holidays on a work-from-home basis.
There are presently 3 shifts available:
12:30pm-9:00pm, Sunday through Thursday
12:30pm-9:00pm, Friday through Tuesday
7:00am-3:30pm, Friday through Tuesday
Responsibilities
Align with the Servant Leadership philosophy- Actively monitoring and solely focused on MM chat when scheduled
- Monitor inbound call queue to ensure timely answering of calls and to ensure all staff are assisting with volume
- Actively communicating with the other leads regarding breaks and other issues that directly impact team performance
- Taking calls in queue when required
- Accepting live transfers from agents for supervisor requests from callers
- Participate in making supervisory callbacks within 2 business hours of the call being posted by the agent
- Reviewing and escalating tickets in Salesforce in a timely manner
- Immediately answer questions and requests for password and/or email updates from agents in chat
- Anticipate escalation and take over calls from agents when needed
- Fully knowledgeable about processes and policies related to the MM team
- Monitor team attendance and report excessive deviations from schedule to Operations Supervisor, Service Desk Manager and Process Analyst
- Keep management informed on any issues and problems affecting team performance
- Keep up to date with changes to processes in RightAnswers
Requirements
Onsite at InspiriTec headquarters during entire scheduled shift- Open to sudden or unexpected changes to policy or processes required by the DOH and/or InspiriTec
- Coaching and communication skills
- Experience training and coaching employees for performance improvement
- Ability to work as part of a team of diverse individuals, as well as lead independently
- Experience in customer service is essential
- Knowledge of performance evaluation procedures including SLA, KPI and other performance metrics
- Outstanding communication and negotiation abilities
- A process-oriented approach
- High school diploma or equivalent, but more education, especially in a supervisory role is preferred
- Supervisory experience may be required
- Proficiency with technology, especially computers, software applications, and phone systems
- Excellent problem-solving skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
- Strong communication skills and attention to detail when conveying information
- Ability to work effectively, compassionately, and diplomatically with persons with disabilities as well as InspiriTec Call Center customers and the DOH
Apply for this job with InspiriTec
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Help Desk Support Analyst
About the role
Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don’t miss out on this opportunity!
Responsibilities
Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Using a knowledgebase and other resources, offer solutions or recommended next steps.
Documenting calls including steps taken in a web-based ticketing system
Other duties as assigned
Location and commitments
Office locations in downtown Philadelphia and in Wyomissing PA.
Work from home options for evening shifts
Candidate requirements
Outgoing friendly and professional manner
Helpful and empathetic personality
Clear speaking voice. Fluent in English.
Aptitude for computer and web applications.
Ability to adjust to frequently changing processes and resources.
Successful candidates will comply with the Federal Vaccine mandate
EEO/disability/Veterans
About us
InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.
Apply for this job with InspiriTec
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Help Desk Support Analyst
About the role
Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry. Don’t miss out on this opportunity!
Responsibilities
Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
Using a knowledgebase and other resources, offer solutions or recommended next steps.
Documenting calls including steps taken in a web-based ticketing system
Other duties as assigned
Location and commitments
Office locations in downtown Philadelphia and in Wyomissing PA.
Work from home options for evening shifts
Candidate requirements
Outgoing friendly and professional manner
Helpful and empathetic personality
Clear speaking voice. Fluent in English.
Aptitude for computer and web applications.
Ability to adjust to frequently changing processes and resources.
Successful candidates will comply with the Federal Vaccine mandate
EEO/disability/Veterans
About us
InspiriTec provides world class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners and the careers of our employees. What we do and how we do it will become a model for businesses and human service organizations alike.
Apply for this job with InspiriTec
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.