Cannabis jobs at Acorn East

Qualifications

• 
  
  
  

  • Associate (Preferred)

  • Sales Support, Customer Service or similar role: 2 years (Preferred)

  
  

Full Job Description

Key Responsibilities

• Demonstrate superior customer service skills, embodying AE Global’s key pillars of responsiveness, and knowledgeable support
• Ensure accurate entering and management of vendor and customer data into NetSuite and all back-office systems
• Manage account receivables of customers and account payables of vendors
• Track billing processes and update NetSuite
• Management of outbound customer samples
• Coordinate and track all logistics of orders and coordinate timely delivery of goods with vendors
• Track customer orders through entire sales cycle, through the delivery of final goods to the customer
• Ensure timely updates and responses to all customer, vendor, and sales team inquiries
• Proactively support the sales team and sales process
• Provide client support by answering or referring inquiries to appropriate colleagues
• Maintain an electronic folder of all client pricing proposals on the AE Global network
• Communicate necessary information timely and accurately to all parties, including clients, back office staff, sales team and vendors
• Resolve issues or escalate as needed to ensure prompt and accurate resolution
• Ensure that departmental training materials are current, effective and utilized
• Recommend and implement improvements in process and procedures
• Develop and hone an understanding of both the packaging and cannabis industries
• Any additional functions of supporting the sales team that may arise as the business evolves

Skills and Competencies

• Keen ability to work both collaboratively with AE Global colleagues and partners, and autonomously as a motivated self-starter
• Proficiency in MS Office required
• Strong attention to detail required
• Proficiency in NetSuite is a plus
• Proficiency in Salesforce is a plus
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail-oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Take ownership of your work; follow-thru until final resolution
• Ability to be flexible and thrive within a growing organization in an evolving industry

• Must be able to work both independently and with a team

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Sales Support, Customer Service or similar role: 2 years (Preferred)

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