Cannabis Tech Implementation Support Specialist Jobs

Job details
Salary
$50,000 - $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description

Implementation & Support Specialist

Are you a passionate customer advocate? Do you get a kick out of working with teams and teaching people? Do you have a knack for problem solving? If so, come and join the team at Trym! We're a rapidly growing startup, focused on the exciting, legal cannabis market. We offer the premier farm management and compliance management system for cannabis cultivators. Trym already has tremendous traction in the market, now it's time to dominate. Get in on this ground floor opportunity and put your talents to work. Trym has an immediate opening for an Implementation and Support Specialist on our operations team, responsible for ensuring our customers are successful from day one. In this position you will work directly with cultivation clients to learn about their operations, train their teams and help ensure successful product adoption. You will be the first point of contact on our support staff and work with our internal team to help customers resolve any technical issues.

Responsibilities and Duties:

• Develop and maintain proficiency in the company's software applications, solution methodologies, core technologies and new product rollouts.

• Plan and conduct online training for new customers.

• Configure and prepare customer accounts for on-boarding and integrations.

• Perform customer needs assessments and adaptive onboarding sessions to enhance customer success.

• Regularly evaluate and adapt training methods and materials to ensure implementation goals are met

• Maintain up-to-date support metrics and implementation progress

• First point of contact for customer support escalations

• Technical Issue investigation and resolution using internal tools and resources

• Document all internal and external correspondence related to support issues and implementation/onboarding process

• Develop proficiency and provide guidance for METRC related issues and trainings

• Develop and maintain written training guides and manuals.

Qualifications and Requirements:

• 2+ years of Customer Success or similar experience

• Excellent people skills to interact with colleagues and cross-functional teams

• Exceptional customer relationship building skills

• Strong analytical and troubleshooting capabilities

• Ability to display good judgment

• Ability to follow through on tasks until completed

Nice to Haves:

• Prior SaaS experience a plus

• Prior cannabis industry experience, ideally cultivation, highly preferred

• Familiarity with METRC for cultivation preferred

• Familiarity with Cannabis compliance & regulations in California preferred

• Familiarity with Hubspot and Intercom preferred

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Success: 2 years (Preferred)

Work Location:

• Fully Remote

Company's website:

• https://trym.io

Company's Facebook page:

• https://www.facebook.com/trymtech

COVID-19 Precaution(s):

• Remote interview process

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