Cannabis Service Representative Csr Full Time Jobs

Cannabis Service Representative - Budtender

The Farm is a Boulder based dispensary chain with two locations that has a reputation for being the best dispensary in Boulder. We are seeking the best and the brightest employees in the industry to help expand our team and support our objective of delivering best in class guest service. We have created a culture of excellence that is unmatched in the cannabis industry and strive to provide an incredible place to work and grow in your career!

The Farm is seeking a Cannabis Service Representative (CSR) - Budtender with experience consultatively selling products to retail guests while consistently delivering provide world class guest service. We are seeking skilled salespeople who understand how to identify a guest’s needs and recommends a product set whose features and benefits align with those needs. Individuals with cannabis industry knowledge and the ability to educate guests on different strains/benefits, terpenes, delivery systems and share their personal experiences with the product preferred.

The CSR - Budtender at The Farm is a unique hybrid of guest advocate, cannabis subject matter expert, salesperson, relationship builder and team player. The ideal candidate is self-motivated, scrappy, hard-working, well organized and kind; and has a desire to help create memorable guest experiences, grow a company’s sales and profitability and share best practices to ensure their whole team and store is successful as well.

The Farm is an equal opportunity employer who celebrates diversity and is passionately committed to creating an inclusive environment for all employees!

Responsibilities

Sales & Guest Service

· Immediately welcome and check-in guests upon entry to The Farm according to company policy and state/local regulatory guidelines.

· Engage guests in a consultative sales conversation to understand needs, recommend products and ensure guests leave The Farm with the products they need and a memorable experience.

· Communicate current sales or special offers.

· Upsell guests on accessories, supplementary products and The Farm branded merchandise.

· Consistently provide accurate information on product features, benefits and attributes.

· Enroll guests in the company loyalty program by explaining benefits; complete enrollment process in Biotrack.

· Properly label and package product according to state and local regulations.

· Maintain a consistently positive, upbeat and professional demeanor when interacting with both guests, peers and superiors.

· Manage incoming calls, voicemails and web-orders as needed.

· Distribute closing reports internally.

· Perform other duties as assigned, according to the needs of the business.

Sidework

· Communicate with co-workers and store leaders to understand product availability, packaging/merchandising needs and any relevant promotions or out of stock items.

· Perform inventory audits as needed/directed.

· Package or label incoming stock as needed.

· Create and/or update product menus throughout the day (including chalk boards and online forums).

· Replenish displays to ensure product stock is always cleanly and professionally merchandised.

· Clean work area thoroughly and consistently during downtime.

· Assist store leadership in identifying, interviewing and selecting new team members.

Knowledge Cultivation

· Develop an understanding and expertise on all things cannabis; take personal accountability for delivering accurate information.

· Learn and understand all systems needed to properly process sales.

· Review all important updates provided in email, conference call or in-person.

· Mentor newer sales representatives to ensure they are adequately prepared to provide exceptional guest service, process sales and do so according to regulatory guidelines.

· Regularly share best practices to ensure all team members benefit from newly gained knowledge or information.

Requirements

· High School Graduate Required, some college a plus.

· 1-3 years of sales experience in a retail environment.

· 1+ years of cannabis industry experience preferred.

· Proven history of effective cash management experience.

· Must be 21 years of age or older to apply.

· Must have or be able to obtain a Marijuana Enforcement Division (MED) badge.

Essential Skills

· Understanding of guest buying behavior and sales techniques.

· Possesses the highest-level of honesty and integrity and takes accountability for one’s actions.

· Willingness and ability to absorb new information, accept feedback and quickly adjust behavior as directed.

· Strong collaboration and mentoring abilities.

· Ability to balance multiple priorities and deliver results.

· Self-awareness and the ability to adapt personal selling style to different guests.

· Understanding of customer service and ability to consistently deliver exceptional experiences.

· Cannabis industry/regulatory knowledge.

· Detail orientation and exceptional organizational skills.

· Strong written and oral communication/presentation skills.

· Self-motivation, "can do/whatever it takes" attitude, sense of urgency for delivering results.

· Versatility, flexibility and the ability to adapt quickly to change.

· Team player, understanding that we “sink together or swim together”.

· Tech savvy, ability to quickly master new systems and processes.

Physical Requirements: Role requires prolonged periods of standing for up 8 hours per day; with consistent multi-tasking. May be required to stoop, stretch, walk, bend, twist, reach or perform repetitive motions within the course of a regular shift. Ability to clearly communicate in written or verbal form required; bi-lingual abilities a plus and should be communicated in the interview process. Retail environment may be both loud and crowded to ability to remain focused and productive in this environment is required. Ability to lift/push/pull up to 50lbs required. This role has a constant demand to operate a computer and other office equipment.

Job Type: Full-time

Primary Location: Boulder, CO

Travel: May be required to occasionally travel between Boulder work locations.

Salary: DOE (rate includes KPI based variable compensation component)

Benefits: Our employees receive medical, dental, and leave benefits at competitive rates, paid holidays, and flexible PTO as part of our benefits package. We have a fun, engaged and brilliant team of leaders, and we are looking for someone who complements our culture and brings passion and a positive attitude to our dynamic team!

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Expectations of any role may change at any time for any reason, employment is at will. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekends

Supplemental Pay:

• Tips

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

License:

• CO MED (Required)

Communication method(s) used:

• Phone
• In person

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• https://www.thefarmco.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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