Cannabis Billing Specialist Customer Service Representative Jobs

Who We Are: Medicine Man Technologies (OTCQX: MDCL) is an experienced first-mover and fully integrated operator in the cannabis industry, offering consulting, retail pharma-grade products and turnkey solutions for cannabis cultivators for over a decade. Medicine Man Technologies is leveraging expertise and intellectual property to vertically integrate research, retail, cultivation, formulation and distribution operations with active and past clients in 20 states and seven countries. For more information, please visit our website: www.medicinemantechnologies.com.

Billing Specialist

Position Objective:

The primary objective of this position is to assist customers, both internal and external, by providing excellent customer service for the Three A Light book and Success Nutrients customer inquiries, orders and product fulfillment.

Essential Functions:

Answer phone and assist customer with all requests. Transfer calls to appropriate team to assist with customer inquiry

Provide online fulfillment of all customer orders to include managing online orders, customer emails, customer phone inquiries and internal product requests.

Create, update and maintain client profiles in the Quick Books accounting system.

Manage all sales transactions purchased from Three A Light and Success Nutrients websites.

Monitor purchases from Paypal and transfer money to bank.

Create sales receipt in Quickbooks that matches paypal transaction.

Coordinate customer service with both Acme Distribution and Marketing team for product distribution.

Monitor customer tracking for all products shipped via Freight or Express shipments.

Troubleshoot issues for each order.

Manage all cultivation facilities orders, invoicing and accounts receivable.

Create order in Quickbooks and send invoice with correct billing cycle.

Create order in Acme for freight or Express delivery.

Send paypal payme for clients not ordering through online system and monitor payment.

Send tracking information to customer after order ships.

Monitor all net 30 invoices for timely payment

Manage collections for all past due invoices.

Assist all Cultivation team members with all requests and assist with processing expense reports.

Manage inventory for all retail items to include book, nutrients and promotional items.

Oversee and manage Acme Distribution for all nutrient shipments to include Freight and Express.

Coordinate inventory on hand at Acme vs Quickbooks inventory.

Coordinate with registration teams for all product registration and compliance.

Manage and process all vendor invoices for timely payment.

Education and Experience Required:

2-3 years experience

Knowledge and Other Required Qualifications:

Ability to express ideas clearly and concisely in English, listen effectively, demonstrate understanding, and clarify meaning for others both verbally and in writing.

Computer skills required include working knowledge of email and Microsoft software programs and QuickBooks

Ability to stay calm and professional under pressure and tight deadlines

Ability to work in a fast paced environment

Self- motivated and ability to take initiative

Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals.

Initiative – identifies what needs to be done and takes action before being asked

Planning & Organizing – planning and prioritizing work to manage time effectively and accomplish assigned tasks

Analysis/Reasoning – Examines data to grasp issues, draw conclusions, and solve problems.

Thoroughness – ensuring that one’s work is complete and accurate)

Working Conditions (Schedule, Environment, Travel)

Normal Monday through Friday office schedule and environment, with evening and weekend hours possible when needed.

Medicine Man Technologies is committed to fairness and equality of opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Medicine Man Technologies participates in E-Verify for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S.

Job Types: Full-time, Temporary

Salary: $18.00 to $20.00 /hour

Experience:

• Customer Service: 1 year (Required)

Application Question:

• Do you have a basic understanding of how PayPal works? Or other on-line payment systems?

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday
• 8 hour shift

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