Cannabis Admin Head Client Experience Jobs

Are you seeking a fun, collaborative and dynamic environment where your contributions as an Admin will be recognized? If the answer is yes, apply to become a member of Mission Valley Bank's valued, talented and proven team, dedicated to service excellence.

Our Admin to Head of Client Experience (Sun Valley, CA) are professional, friendly, provide excellent customer service, and possess excellent communication skills. You must love people to identify and offer new bank products and services, be detail oriented and accurate with counting and balancing. You must love people and numbers to provide high-level client service support to internal and external client inquiries.

This position is required to support the Head of Client Experience with any administrative and/or operational duties within the bank.

Under the supervision of the Head of Client Experience, this position requires a creative and open-minded approach to problem solving and getting things done in the most effective way possible. The ideal candidate will have experience in the Cannabis business with an understanding of the banking industry. Flexibility is key and the ability to work on-site is mandatory. This is not a remote position.

What Will Be Your Key Accountabilities?

• Create and analyze reports as requested
• Work with and build relationships with outside vendors of the bank
• Manage the daily duties surrounding facilities and on-site building security
• Develop and maintain knowledge of the CRB industry
• Be able to communicate at a high level with customers to resolve escalated issues
• Act as back up for branch during short-staffed periods by answering phones, performing back office tasks such as scanning/photocopy and assisting with research requests.
• Maintain a clean and organized workspace
• Have advanced working skill with Excel and other Office applications
• Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type; support a diverse workforce and affirmative action.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
• Bring any suspicious activity to the attention of a supervisor, or the Bank Secrecy Act Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.

What Are We All Doing?

• Embrace MVB's core values ACCEPT, show respect for cultural differences; promote working environment free of harassment of any type.
• Support a diverse workforce and affirmative action.
• Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
• Bring any suspicious activity to the attention of a supervisor, or the BSA Officer.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Understand and adhere to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc. as the regulations pertain to the employee's job function.

What Do You Bring to the Team?

A list of job experiences and qualification requirements are great, but what is most important to us is humility, vulnerability, transparency, a performance-driven attitude, and a team-player approach. Additionally, you will bring:

• Associate degree preferred or related work experience required.
• Minimum of 5 years of experience in banking with knowledge of banking regulations.
• Excellent written and communication skills, including the ability to deal professionally with issues, problems, and questions.
• Excellent attention to detail and accuracy; good organizational, research and follow-up skills.
• Ability to interact with all levels of clients, staff, and management.
• Requires the ability to exercise independent judgment and employ basic reasoning skills.
• Ability to work independently with limited direction from supervisor.
• Ability to work successfully in a deadline driven, team environment.
• Excellent knowledge in MS Word, proficient in Excel, Outlook, preferable Fiserv.

What Do We Have For You?

• Medical, dental, vision and life insurance eligibly the first day of the month following employment.
• Several discount programs, Employee Assistant Program (EAP), several voluntary plans, Flexible Spending, Health Savings Account and more
• 401(k) pre-tax with matching contribution and Roth 401(k)
• Free checking and savings accounts
• Monthly stipend for cell phone expenses
• Flexible work schedule
• Beyond holidays, vacation and sick pay. Adoption assistance and leave options for medical, personal or family reasons including jury duty and military leave
• Recognition programs, monetary rewards for new team members and more

Who Are We?

We are an independent commercial business bank focused on the financial needs of small and mid-sized businesses and their owners, professionals, entrepreneurs and high-net-worth individuals. Launched in July 2001, headquartered in Sun Valley, CA, our organizers and founders are local business people and bankers who have worked in - and served - this community for many years. We understand the importance of developing and building strong relationships within the communities we serve, providing exceptional financial solutions and acting as Trusted Advisors to each of our clients.

Mission Valley Bank knows that being an outstanding bank requires both knowledge and delivering superior service to our customers. Every day we perform with an uncompromising commitment to the highest customer service standards. We seek talented and proven individuals who share these standards to join our team.

Mission Valley Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business.

Mission Valley Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Pre-employment background checks are required for all positions.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.

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