Cannabis Store Supervisor Shift Lead Jobs

Job description
At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.

Every day, we are learning more about how cannabis can help people unwind. In the new world of legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions around cannabis and its consumers. City Cannabis Co. currently has 4 store locations in Canada.

The Opportunity:

We are looking for experienced and knowledgeable Store Supervisors who can efficiently run the daily operations of our business and provide excellent service to our valued customers. This position is also in charge of developing City Cannabis’ relationships and standing in the neighborhood.

Experience:
Mandatory: Criminal Record Check, OSHA certified
1+ Years in Regulated Retail Cannabis Industry
2 Years or more Customer Service Supervisor Role
5+ years in Customer Service setting

Specific Skills:
Direct and supervise employees engaged in sales or cashier duties or performing services for
customers;
Independently assign employees to duties as required in the day-to-day operations;
Provide excellent customer service by greeting and assisting customers, and
responding to inquiries and complaints;
Monitor sales activities to ensure
that customers always receive satisfactory service and quality goods;
Enforce safety, health, OSHA and security rules;
Perform work activities of subordinates, such as cleaning and organizing shelves and ensuring that displays meet the visual standards of the store;
Process payments and deal with returns of merchandise as per company and METRC rules & policies;
Prepare End-of-Day reports for management, including daily sales volumes, product information, personnel matters such as staff endorsements,
customer feedback and complaints;
opening and closing operations;
Facilitate customer returns both at store level as well as with wholesaler;
Communicate with Licensed Vendor Representatives at store level to identify future training opportunities;
Build customer retention by coaching new hires to remember guests’ names;
Responsible for METRC Registry accuracy and security of product displays;
Leading Pre-Shift huddles to increase product/industry knowledge (groups of 12+ people);
Able to lead an inventory count as necessary

Coach not only consultants but also supervisors on how to develop relationships with clientele as well as surrounding businesses to help erase cannabis stigma.

Additional Skills:
Train new sales staff, monitor their performance and report to management;
Vast knowledge of Cannabis history, anatomy biochemical composition, extractions, methods of consumption and appropriate portion control/dosage;
Ability to memorize an extensive number of different cannabis flower, concentrate, edible and topical products from various brands;
Ability to memorize a constantly changing product lineup;
Confident understanding of state, METRC, OSHA cannabis regulations, risks and harms of cannabis;
Able to clearly communicate to clients basics of responsible use;
Must be able to supervise 12+ staff members;
Must be able to work multiple salesfloor positions as business dictates and direct reports to do the same in periods of high volume.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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