Cannabis Staff Services Analyst General Jobs

Job Description and Duties

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

This is a 24 month limited term position that may become permanent.

Effective July 1, 2020, State employees are subject to a 9.23% salary reduction in exchange for up to 16 hours per month of the Personal Leave Program 2020 (PLP 2020).

Under the direction of the Staff Services Manager I (SSM I), the Staff Services Analyst will learn and perform increasingly difficult duties of a semi-technical nature within this specialized departmental program. The incumbent will respond to public inquiries regarding licensing information, direct phone calls to appropriate resources, and provide support to the program’s training unit. This job requires a thorough and detailed knowledge and application of the appropriate laws, rules, and regulations pertaining to CalCannabis. The incumbent will interface with the CDFA Office of Information Technology Services Division (OITS) to support CalCannabis Cultivation Licensing System (CLS) development and maintenance and support Customer Support System (CSS) system maintenance and call center operational activities.


Duties include but are not limited to:

• Respond to inquiries from internal and external customers and stakeholders by phone, email, or regular mail regarding the application, licensing, amendment, and renewal processes including the electronic licensing system utilizing research and analysis to triage issues.

• Assess and appropriately route incoming phone calls; ensure appropriate, detailed, and accurate information is received from the caller before routing the calls.

• Provide technical customer service support for industry and public users accessing the CalCannabis CLS, including responding to emails and support calls. Provide analysis and solutions to discrepancies and identify potential problematic issues with the CLS.

• Create, maintain, and train staff to the customer service handbook and desk manual to ensure all customer service representatives maintain continuity of messaging and follow the same guidelines.

• Assists the division trainer with dissemination of information, CLS and CSS training materials, new or revised licensing system and operational procedures and/or policies, etc. in a formal or informal setting to state users and/or stakeholders.

Candidates may perform these essential functions with or without reasonable accommodation.

You will find additional information about the job in the Duty Statement.

Working Conditions

The employee’s workstation is located at 2750 Gateway Oaks Drive, Sacramento. The duties of this job are performed indoors in a cubicle environment. The cubicle contains a chair, computer, various software programs, a telephone with voicemail, portable and stationary filing drawers, and may contain overhead cabinets.
This position requires travel on an occasional basis to CDFA Headquarters and other locations throughout California using private vehicle, State vehicle, air, or other transportation system. Employee may occasionally be required to travel in severe weather.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST (GENERAL)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:
JC-207774
Position #(s):
014-906-5157-982
Working Title:
Staff Services Analyst (General)
Classification:
STAFF SERVICES ANALYST (GENERAL)
$3,298.00 - $4,132.00 A
$3,571.00 - $4,469.00 B
$4,281.00 - $5,360.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
12 Month Limited Term - Full Time

Department Information

California Department of Food and Agriculture (CDFA) is statutorily mandated to establish a cannabis cultivation licensing program. As required by the Medicinal and Adult-Use Cannabis Regulation and Safety Act (MAUCRSA), CalCannabis licenses the cultivation of indoor and outdoor cannabis, with consideration given to size and location of the operation; has established a Track-and-Trace program that uniquely identifies cannabis plants and enables licensing authorities to track cannabis through the distribution chain; works in consultation with other state agencies to adopt environmental remediation regulations; and considers and implements best practices. Current law also includes the authority to conduct compliance verification inspections and investigations, take disciplinary actions, and promulgate regulations and report program activities to the Legislature.

Special Requirements

STATEMENT OF QUALIFICATIONS (SOQ)
Candidates are required to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application (Examination/Employment Application STD 678). Only those candidates who submit all required documents by the final filing date will be considered.
The SOQ is requested to elicit information regarding each candidate’s interest and experience in relation to this position. The completed SOQ should not be more than three (3) pages, using Arial, 12 point font size. Resumes, letters, and other materials will not be considered as responses to the SOQ.
1. Describe what interests you in CalCannabis and this specific position.
2. Describe the training, work experience, and/or education that has prepared you to perform the day-to-day responsibilities of this position. Provide specific examples of your experience in managing these types of activities, the level of complexity and sensitivity involved.
3. Describe your experience working in situations where there are multiple competing demands for your time on complex projects, sensitive issues, negotiations that required developing new viable alternatives to resolve a difficult situation, and very limited time-frames to accomplish these results. Include a description of the actions you took, your specific role, the steps you took to mitigate the situation, and your personal work style and tools that you use in managing these types of situations.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Food & Agriculture
Attn: Human Resources Branch JC-207774
1220 N Street, Room 242
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Human Resources Branch JC-207774
1220 N Street, Room 242
Sacramento, CA 95814
ELECTRONIC APPLICATION IS PREFERRED. All mail or drop-off applications must include JC-207774
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Statement of Qualifications -
  

  A completed Statement of Qualifications (SOQ) must be submitted with your State Application to be considered. The SOQ must follow the specifics as stated in the “Special Requirements” section

  
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Incumbent must establish and maintain courteous, professional, and effective working relationships, make appropriate decisions and well thought out recommendations, work well under pressure, and meet required deadlines.

Benefits

Please see the California Department of Human Resources website at: https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx for further information on state employee's benefits.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Melinda Dalziel
(916) 576-6407
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-1005
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Hard Copy Applications

If you are dropping off or mailing in your application, please use the Examination/Employment Application, STD 678 Revised 7/2019 version.

Additional Information

Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application.
If the classification you are applying for has an education requirement, transcripts will be required to verify you meet the minimum qualifications of the classification. Please be sure to redact any confidential information before uploading your transcripts.
Upon hire you may be required to provide official sealed transcripts or an original degree or certificate.
Applicants with foreign degrees may be asked to provide an official foreign transcript evaluation which indicates course work is equivalent to a degree from an accredited U.S. College or University.
This position may require a medical clearance.


Alternate Classifications and Training and Development assignments may be considered.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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