Cannabis Retail Store Manager Willoughby Hills Oh Jobs

Exciting opportunity to join Insa as we enter our newest Ohio market! We are one of the fastest growing privately owned cannabis companies on the East Coast with profitable operations in MA, PA and FL today. If you have a go getter spirit and thrive in a fast-paced environment this is the right opportunity for you!

Position Summary

The Retail Store Manager is responsible for managing the daily operations of the dispensary, including maintaining compliance with company policies and procedures, compliance with state licensing requirements related to retail, and supervision of retail staff. The Retail Manager is responsible for maintaining Company brand standards and ensuring all patrons receive the highest level of customer service.

Responsibilities & Duties

• Manages daily operations of the dispensary including ensuring compliance with company policies and procedures, coaching and motivating staff, and ensuring the store is stocked, clean, in proper operational order, and adheres to Company brand standards
• Manages dispensary recruiting process with assistance from Human Resources; creates orientation and training procedures for new hires and schedules training shifts
• Manages performance of retail employees, including providing growth and learning opportunities, assisting with conflict resolution, providing annual reviews, and issuing corrective action as needed
• Supervises Assistant Managers and ensures policy and procedural information is communicated and followed uniformly throughout the department; holds AMs accountable to meeting performance standards and facilitating a team environment
• Monitors daily cash handling procedures and transactions to avoid discrepancies; monitors operating and financial metrics to control costs and enhance dispensary profitability and patient care
• Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards; works with Compliance to update SOPs in accordance with regulatory changes
• Performs data analytics to analyze trends and patterns, and communicates across departments to inform production schedules and inventory levels
• Manages time off requests and completes departmental payroll requirements on a biweekly basis; holds employees accountable for following attendance policy and call-out procedures
• Coordinates with senior leadership to create and maintain departmental budget
• Works closely with security team to ensure employee and patron safety within retail facility
• Addresses patron needs and builds relationships, including responding to calls or emails requesting product information

• Willing and able to accommodate a flexible schedule, including evening, weekend, and holiday work

Qualifications & Skills

• Must be at least 21 years of age
• High school diploma or GED required/Bachelor’s degree in business management or hospitality preferred
• Previous retail, hospitality, and/or customer service experience required
• At least 5 years of leadership experience required, preferably in a high-volume retail environment
• Proficient computer skills required; POS software and cash management experience required
• Basic math skills including adding and subtraction required
• Outgoing, friendly, and enthusiastic attitude required
• Must have a reliable personal vehicle
• Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required
• Bilingual preferred

Competencies

Attention to Detail – Ability to perform monitoring and maintain compliance with complex regulations

Confidentiality – Ability to maintain confidentiality when handling sensitive information

Customer Relations – Ability to provide professional customer service and positively represent the Insa brand

Leadership - The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of company goals and mission.

Physical Requirements

• Ability to stand and walk for an 8+ hour shift
• Ability to lift and carry up to 50lbs occasionally
• Ability to stoop, kneel, and bend at the waist
• Visual acuity needed for viewing computer screens and fine print

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events and holidays

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