Cannabis Retail Operations Mananger Jobs

NuEra is looking for a highly organized and motivated Retail Operations Manager to manage our family of six retail dispensaries across the IL market. This position will require travel within Illinois to dispensary locations and events, with the remainder of time spent working remote. As a senior member of the nuEra Retail Leadership team, the Retail Operations Manager will oversee the tactical day-to-day from shelf to sale and be a strategic driver and inspirational leader to deliver the best-in-class retail experience in the industry. Additionally, the role will drive strategic revenue focused tactics while delivering on budget costs and recognizing efficiencies across the retail operation. The ideal candidate will exude excitement for entrepreneurship while also serving as a key liaison with cross-functional leaders including COO, HR, Marketing, Inventory, Security, and Compliance.

Duties & Responsibilities:

• Create and implement the retail operations plan to support the execution of State-wide company initiatives, ultimately driving consistency and accountability to sales plans and cost structures for each market and each dispensary.

• Drive accountability for each aspect of the dispensary operation including Talent, Dispensary Customer Experience, and Operations, with clear metrics/KPI’s and milestones to optimize performance while identifying areas of continuous improvement.

• Lead transition from current retail POS system to a new operating system at all 6 retail dispensary locations, and partner with other departments to enhance transaction throughput while also recognizing the need to deliver personalized interactions while evolving the customer journey.

• Day to day focus for regulatory compliance with strict adherence to all policies and procedures.

• Ensure proper maintenance and improvements of multiple units’ inventory control system and daily counts of all cannabis and non-cannabis products in the facility, in partnership with local management.

• Drive strategic revenue plans for each market, partnering with teams across marketing, buying, and planning, to ensure appropriate product mix, promotional tactics and product pricing strategies for each location in relation to their closest competitors.

• Implement sales and performance incentives, competitions, sales goals, tracking and upsell strategies to increase both revenue and staff satisfaction.

• Implement robust non-cannabis accessories and merchandising programs to add another revenue stream and purchase options for dispensary customers.

• Ensure optimal sales performance and customer experience by analyzing peak and nonpeak days, and continuously evaluating staffing levels to ensure adequate support and throughput.

• Lead field teams with a focus on communication & feedback, employee engagement, career development, and passion for the industry and mission of nuEra.

• Lead Training, Learning and Development to deliver tools that allow dispensary managers to operate with autonomy and consistency, operating within measurable guidelines.

• Partner with Marketing and Branding departments to make Dispensary interior and exterior layout improvements to increase both efficiency for staff and positive shopping experience for customers.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Bachelor’s degree or work equivalent

• Minimum of 10 years Retail Management Experience, specifically in a high-growth environment with multiple locations; flagship volume experience

• Strong business acumen with proven experience establishing strategic goals with key stakeholders and monitoring company and individual performance through KPIs and other data metrics

• Experience with implementation of tools, systems, reports, and tactics to measure financial success

• Experience in a complex, fast-paced environment

• Ability to manage the overall operations of multiple stores independently

• Organization and planning skills

• Proficient in MS Office, Highly Proficient in MS Excel

• Knowledge and passion for cannabis. Experience in the cannabis industry a plus

• Must maintain a high level of integrity, personal motivation, and sense of urgency

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply

• Must comply with all legal or company regulations for working in the industry

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60642: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60642

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