Cannabis Retail Operations Assistant Manager Hilo Jobs

Job purpose:

The Retail Operations Assistant Manager will assist the Retail Operations Manager

in overseeing the day-to-day processes in accordance with state regulations, and

standard operating procedures. Responsibilities include inventory management,

reconciling daily sales transactions, employee training, and performance

management. The Retail Operations Assistant Manager will oversee and manage a

dispensary staff of up to 10 employees and will be responsible for ensuring a quality

patient experience by nurturing a highly professional, customer service oriented,

patient centric dispensary environment. The Retail Operations Assistant Manager

will support the execution of revenue targets.

Duties and responsibilities:

? Support the manager of your respective location

? Collaborate with team members from across the company

? Support the execution of revenue targets for the respective location(s)

? Assist in retaining top quality staff for each department; manage talent acquisition and workforce

management plan

? Provide compliant solutions to everyday operational challenges consistent with company policy,

values, vision, mission and State law

? Ensure the team is ready for unannounced DOH inspections

? Lead DOH unannounced inspections in the absence of the manager

? Lead the team with a FULL understanding of State law

? Run reports and pull data from the POS software system

? Understand and communicate data to PA’s as needed

? Ensure all in store and online product menus for the respective location is accurate with inventory

on hand-at all times

? Provide consistent and direct performance feedback to staff including constructive criticism as

needed

? Address staff and patient questions, concerns, conflict, and feedback and relay/communicate to

the appropriate individuals internally when needed/required

? Participate with development trainings hosted by the company

? Complete dispensary operational requirements by organizing and directing Patient Attendant

work flow

? Verify labeling of medications is accurate

? Ensure inventory accuracy during POS transactions for the PA’s on duty

? Ensure the phone is answered within 3 rings if possible, and patients voice messages are returned

as soon as possible

? Ensure the attire of staff is consistent with dress code

? Comply with local, state and federal laws regarding medical cannabis

? Maintain records, removing outdated and damaged cannabis-based medications from the

dispensary inventory

? Coordinate and accepting of product from transport

? Ensure and maintain product integrity and quality at the retail locations (burping, rotating

inventory, maintaining optimal environmental controls-humidity, temp, etc)

? Perform physical inventory counts of merchandise, accessories, and product in accordance with

inventory schedule

? Maintain cannabis and healthcare related knowledge by completing continuing education courses

? Conduct performance reviews to monitor employee productivity, attitudes, and performance

results

? Maintain financial control systems (register tills, cash drop safe)

? Ensure cash handling accuracy of PA’s on duty

? Operate POS and corresponding systems and monitor all transactions

? Adhere to dispensary privacy policies and procedures

? Implement plans to detect, identify and prevent dispensing errors at the POS

? Nurture an employee-oriented company culture that emphasizes quality, continuous

improvement, teamwork, and high performance

? Maintain HR policies and programs in support of company initiatives, and direct all compliance

efforts for the company to minimize risk

? Maintain compliance with Hawaii State regulations

? Ensure cleanliness of the dispensary interior and design product displays

? Ensure all product displays are current, product is visually optimal in quality and appearance, and

old(er) displays removed, organized and coordinated to send back to cultivation

? Establish schedules for employees in the absence of a Manager

? Lead daily team meetings, and conduct performance reviews to monitor employee productivity,

attitudes, and performance results

? Ensure that patients have a positive experience

? Help develop standard operating procedures

? Help develop patient outreach programs

? Retail management—maintain complete control of all retail operations including:

o Accessory sales

o Control and secure inventory

o Maintain a product transportation and storage system

o Enforce diversion prevention practices and controls in accordance with Policy &

Procedures

? Help to establish and maintain community relations

Qualifications include:

? High school diploma or equivalent (GED);

? Retail or dispensary management, or other cannabis retail experience desired

? Firm understanding of HRS 329-D and H.A.R. 11-850

? Knowledge of computer & office equipment and programs (inventory systems; Word; Excel; office equipment such as copiers/telephone systems)

? Strong interpersonal and negotiation skills

? Valid Driver’s License

? Excellent time-management skills; ability to effectively plan and prioritize

? Ability to focus; attention to detail

? Ability to work effectively as team member, and manage the training and daily operations of a

retail team

? Ability to remain calm in periods of high stress or unusual activity

? Able to pass criminal background check

? Must be 21 years or older

? Open availability

Working conditions:

Include standing, bending, and lifting up to 50 pounds. Indoor, office setting. Must be able to work in noisy or otherwise busy atmosphere.

Physical requirements:

Individual must be able to sit or stand for long periods of time and lift up to 50 pounds.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Lau Ola, LLC: Lau Ola, LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.bigislandgrown.com.

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