Cannabis Remote Support Representative Patient Liaison Jobs

CannaMD is one of the fastest growing Medical Marijuana clinics in Florida with 18 clinics across the state. We are continuing to grow and we're excited that you want to grow with us!

Here at CannaMD, we are proud to offer Medical Marijuana appointments with board certified physicians for both initial and renewal patients in Florida. We also take pride in our partnerships with the University of Florida and Florida Gulf Coast University as recruitment sites for Cannabis research. Our mission is to provide compassionate care to Florida patients through evidence-based application of medical cannabis research. Centered around education, empathy, and exceptional customer service, CannaMD offers an unparalleled patient experience – empowering Florida residents to pursue a better quality of life!

This is a 100% work from home, full-time position and you must live in the state of Florida. As a Patient Liaison there is no commuting time or expense within this growing company in an exploding industry!

Patient Liaisons start at $13/hr. and can gradually increase their base pay to $16/hr. based on annual performance reviews. Monthly bonus opportunities up to $325 are offered as a result of meeting specific performance goals.

Position Requirements

Shift

• 40-hour work week

• Monday - Friday

• 8 hour shifts available

• Must reside in the state of Florida

Hard Skills

• Average computer literacy - ability to navigate multiple programs, tabs, and windows.

• Typing Speed of 40 WPM - You can complete a typing test here: https://www.typingtest.com/. Example: 43 WPM x 97% accuracy = 42 WPM.

• Demonstrate understanding of basic Google applications, including Meet, Hangouts, Sheets, Docs, etc and Zoom Video Conferencing.

Soft Skills

• Showing empathy and compassion towards patients

• Conflict resolution and positive attitude

• Critical Thinking

• Excellent communication skills and phone presence

• Active listening and comprehension skills required to adhere to company policies and procedures

• Ability to multitask and perform well under pressure

Additional

• Have a computer, headset, computer skills, mobile phone, and adequate internet access

• A designated space for a quiet work environment free of distractions or background noise.

A Support Representative is responsible for using their knowledge of Medical Marijuana state laws and CannaMD policy to connect with patients, perform post-appointment follow ups, and schedule/reschedule appointments as necessary. Their duties include but are not limited to the following:

Position Responsibilities

• Providing the best customer care possible to all patients

• Be an intermediary between physicians and patients.

• Answer questions and address concerns patients may have during and after receiving care.

• Completing outbound and inbound calls in regards to collecting company reviews, helping with state applications, and resolving any issues the patient may be dealing with.

• Scheduling and/or rescheduling appointments and processing payments

• Utilizing the CRM patient system and EMR scheduling platform efficiently with minimal errors

• Providing patients with information regarding our processes, procedures, and pricing

• Developing sales pitches to occasionally sell CannaMD services

• Frequently checking CannaMD emails & chats and responding in a timely manner

Although working from home in a competitive sales environment, we pride ourselves on collaboration and team goals. We are one CannaFamily and aim to demonstrate empathy and compassion to our employees. We provide continued growth and development opportunities through recognition, continued training, certification and promotion. We also encourage the use of Paid Time Off for a healthy work/life balance. We cherish the opportunity to see everyone in person as well! CannaMD hosts a holiday banquet and a yearly retreat for all of CannaMD to get together, bond and celebrate.

CannaMD provides an in-depth 60 hour paid training course as well as educational courses and certifications. Additionally, a comprehensive benefit offering is available for all full-time employees. Upon completion of your first 90 days, you become eligible for the following benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• Bereavement Pay

• Company Sponsored Holidays

• HIPAA Certification

• We saved the best for last! : Free CannaMD appointment (as long as you meet FL requirements for MMJ Certification)

Patient liaisons play an integral role in enhancing the quality of the lives of our patients. It's incredibly rewarding and we believe the caring, empathetic people working with us can truly make a difference! If you feel you would be the perfect addition to CannaMD and wish to help patients here in Florida discover the impact Medical Marijuana can have on their lives, please apply to join the CannaMD family today!

We also encourage you to check out our website where you can get to know our Physicians, learn about Medical Marijuana in Florida and view a vast amount of research and news articles about Medical Marijuana. https://www.cannamd.com/

We look forward to getting to know you soon!

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Remote position

Application Question(s):

• Are you located in the state of Florida?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)
• Sales: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

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