Cannabis Post Sales Support Specialist Jobs

Job detailsJob TypeFull-timeFull Job Description

Are you looking for a dynamic innovative team environment where you can make a difference? Are you hands-on, customer-facing, and naturally curious when it comes to solving problems? Milestone, Inc., based in Shelton, CT, is an entrepreneurial market leader committed to providing the scientific and industrial communities with the most effective, safe, productive and highest quality instrumentation for Microwave Digestion, Microwave Extraction, Microwave Assisted Synthesis, Direct Mercury Determination and Microwave Ashing. Are we a good fit for you? Let’s at least have a discussion!We are looking for a dynamic, motivated individual with a solid chemistry background who is looking for a growth opportunity. Located in our Shelton US-HQ office, the Post-Sales Support Specialist is responsible for providing both technical and applications support to Milestone’s customer base and field service personnel.What does Success Look Like?With the ability to work in teams and independently, this high visibility role works closely with the Service Manager and Product Specialist team and serves as backup as needed to ensure a high-level of service support.Demonstrated ability to learn, understand, analyze, and present solutions to customers’ application challenges and act as an in-house expert and resource across a broad range of products and applications including digestion, extraction, Hg analysis and in the growing cannabis industry.Outstanding communication skills to provide sound onsite and remote technical support (troubleshooting) and customer service via phone and email, as well as internal clients such as Applications, Sales, and field service personnel, in coordination with other departments.Experience developing applications and methods for analytic equipment, highly preferred.Ability to present technical information in a clear and concise manner to all levels of personnel.Highly organized and able to multi-task in a high paced environment.Aptitude and/or direct experience managing others.Milestone, Inc. is an Equal Opportunity Employer

Requirements

Here’s the specific attributes and skill set you need: → 2-5 years’ experience working in a laboratory with sample prep and analytical devices or equivalent→ Advanced degree in chemistry or closely related field required.→ Possess a strong mechanical/electrical aptitude→ Ability to convey technical information in a clear and concise manner.→ Ability to understand and support our client’s applications needs as it applies to our industry.→ Ability to use and understand basic analytical tools & wiring diagrams.→ Strong communicator (oral and written) who can interact at all levels within (cross-functionally) and outside the organization→ Fluent with computers and major office software products, including CRM (Salesforce a plus)→ Approx. 20% travel requiredBenefitsTeam selling & service environmentEntrepreneurial, fast-paced environmentComprehensive benefits package401kComprehensive Training & Development

Job Type: Full-time

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