Cannabis Patient Care Representative Call Center Ll Virtual Remote Jobs

Job details
Salary
$18 - $22 an hour
Job Type
Full-time
Part-time
Internship
Number of hires for this role
5
Full Job Description

Position Responsibilities*

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
• Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information collect referrals and authorizations and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician's office.
• Distributes mail accurately and on a timely basis.
• Efficiently schedules appointments recording them as documented and following practice policy.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.

Qualifications*

• 1 - 3 years experience in a healthcare setting preferred
• High School Diploma required
• Bilingual - English/Spanish preferred

Have fun and work hard! We are seeking motivated individuals to learn and grow in a high volume and team-oriented environment. This is an entry level opportunity and a great way to enter to growing world of cannabis. We are now hiring full-time team members.

As an employee of Emerald Fields we offer competitive benefits:

· Receive a $100 bonus on your check after 100 days

· Receive a $100 worth of samples after 100 days

· Weekly Pay, Every Friday

· Health, Dental, Vision, Short-Term Disability, Legal Shield and Life Insurance Options

· Employee Discounts

· Employee Referral Program

· 1.5x Rate of Pay for 9 Company Holidays

· & More!

Position Summary

Assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Responsible for assisting guests, making recommendations for products, ensure accurate bag fulfillment, cash handling and provide stellar customer service to ensure repeat business.

Essential Functions

· Responsible for assisting guests in the retail locations in accordance with Emerald Fields mission, vision, goals, and objectives.

· Responsible for retail product knowledge to assist customers in making the selection process; maintain working knowledge of our specials, promotions, including weekly/daily specials; drive sales through engagement of customers, suggestive selling and sharing product knowledge.

· Responsible for completing any work assigned to them during their scheduled shift, as well as customer service, including:

o Answering the phone and greeting walk-in guests

o Accurately use and maintain the Point of Sale (POS) system

o Correct cash handling and discount application

o Accurate and timely data entry of guest profiles

o Maintenance of hard copy files (when required)

o Verifying proper paperwork, documentation and ID for guests in accordance with MED regulations

o Engage and Interact with Guests in a positive, empathetic, courteous and professional demeanor at all times

o Security measures and safety compliance

o Store organization and cleanliness

o Ensure daily opening/closing checklists are completed by the start/end of each shift

o Maintain open communication with the management team and other co-workers

• Bag Fulfillment:

o Review printed slip to ensure accuracy of order

o Stocking

o Communicate with Inventory Lead on Product Levels

o Ensure addons/removals/adjustments are correctly applied to orders

• Provide any necessary support to the management team to ensure retail store operations, including: daily activities, maintenance, as well as report issue(s) and/or guest complaints to upper management immediately.
• Responsible for abiding by Emerald Fields Safety Program.

• Responsible for ensuring customer satisfaction and following Emerald Fields established policies for sales and customer service.
• All other duties as assigned.

Additional Functions

· Knowledge and adherence to the policies, procedures and goals of Emerald Fields.

Competencies

· Knowledge and consistent demonstration of excellent customer service skills.

· Ability to listen well and communicate effectively orally and in writing with various audiences.

· Ability to use standard office equipment, computer equipment and software

· Ability to work effectively with employees, management, guests, governmental agencies, community members and the general public.

· Team Player Mindset

· Ability to count cash accurately/Basic Mathematical Skillset

· Customer Satisfaction Oriented

· Ability to work under pressure during high volume days/times.

· Able to multitask

Additional Requirements

· Valid Driver’s license or State ID card

· Must be a minimum of 21 years of age

· Must pass any and all required background checks

· Must be and remain compliant with all legal or company regulations for working in the cannabis industry

· Must have a current MED Badge and retain during length of employment

· Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.

Minimum Education and Experience

· High School Diploma or equivalent

· 2+ year previous retail/customer service required

Working Conditions

· While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.

· PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 25 pounds (25+ pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

This job operates in a retail environment. This role is routinely exposed to: various odors and indoor lighting on a daily basis and requires frequent interactions with guests.

Position Type/Expected Hours of Work

Hours of work and days will vary due to business needs. Some holidays maybe required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe provided to individuals who are able to perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; stand for long periods of time; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO

Our organization does not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, medical condition, or any other status or classification protected by applicable federal, state, and/or local laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for qualified disabled employees/applicants.

Our company participates in E-Verify

Job Types: Full-time, Part-time, Internship

Pay: $18.00 - $22.00 per hour

Schedule:

• Monday to Friday

Work Location:

• Fully Remote

Company's website:

• http://www.ehurology.com/

COVID-19 Precaution(s):

• Plastic shield at work stations

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