Cannabis Learner Support Higher Education Jobs

Job detailsSalary$45,000 - $60,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications

• • Bachelor's (Preferred)

  • LMS: 1 year (Preferred)

Full Job Description

Learner Support, Higher Education / Cannabis Education Programs

Purpose: To manage, maintain and ensure an exceptional experience to students in Higher Education partner programs

Green Flower’s higher education partners help us deliver exceptional curriculum, career-skills, and cannabis industry knowledge through our certificate programs. We are held responsible by these partners, to deliver a high-quality student experience and ensure their needs are met in all aspects of their enrollment.

We are seeking a Learner Support Specialist who is:

Detail oriented, a great communicator, a critical thinker and problem solver. You will need a background in working with students/learners in the past to ensure their success in Higher Education or on-line certificate programs.

Responsibilities included but not limited to:

• Primary contact at Green Flower for student course-fee payments, customer service issues and other general student needs

• Provide additional support to Green Flower LMS Support when technical issues are escalated and a higher level of engagement is required

• Design communication processes and sequences for current students and program completers, working with technical teams to implement an automated and detailed process

• Identify and work to build a support process around common student retention issues

• Manage all aspects of the student course-fee process; including - managing late payments, payment plan arrangements, bi-monthly scheduled payments, etc.

• Student survey creation and analysis reporting to ensure student satisfaction is at it's best

If you are interested in hearing more, please submit your cover letter and resume telling us why you are a great fit for this position. While we try to get back to everyone who has submitted your interest, due to bandwidth we are only able to reply directly to qualified candidate at this time.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Student or Learner Support: 2 years (Required)
• LMS: 1 year (Preferred)
• Higher Education or Online Learning: 1 year (Preferred)

Work Location:

• Fully Remote

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