Cannabis Integrated Payments Support Specialist Jobs

We Are Hiring a Support Specialist for Integrated Payments!

Overview:

If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting into a rocket ship with proven entrepreneurs and technologists selling to the fastest growing industry in the world - Cannabis - keep reading!

About the Company:

BLAZE Is a venture backed technology startup that is designing the next-generation of SaaS software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up over 300 customers in multiple states. BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.

Support Specialist - Integrated Payments

Our growing company is seeking to hire an Integrated Payments Support Specialist who will be responsible for supporting our portfolio of customers on integrated electronic payments. You will be responsible for supporting the entirety of BLAZE integrated payments products, managing inbound support inquiries, and ensuring ongoing customer success (in partnership with other support teams).

You will also be responsible for helping existing customers maximize the value provided by BLAZE payments programs by proactive outreach to identify opportunities to improve. The right person will have experience in support and demonstrate great listening ability with a natural propensity to empathize & problem solve well.

Support Specialist - Integrated Payments Responsibilities:

• Manage & resolve inbound support inquiries through phone, email, or chat within Zendesk
• Update internal and external troubleshooting guides for payments systems, configurations, and hardware
• Escalate issues to integration partners if/as appropriate
• Proactively utilize payments data to effectively advise customers on how to improve their performance on BLAZE payments programs

Account Executive (Integrated Payments) Requirements:

• 1+ years of customer service or support experience
• Must be experienced in maintaining detailed records in Support or CRM systems
• Excellent listening and empathy skills
• Ability to remain calm in potentially stressful situations
• Proactive with heavy ownership of customer delight
• Cannabis retail experience is a plus but not required
• Hubspot & Zendesk experience are a huge plus

What We Offer:

• Competitive compensation package: $50-60k/yr
• Health, Dental and Vision benefits
• 401K
• Remote work
• A chance to help shape the cannabis industry
• Work with smart people in a fast-paced environment
• A fun and engaged leadership team

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