Cannabis Inside Sales Account Management Jobs

Job Overview
We have a need for an ALL AROUND ROCKSTAR for our team. This position will require someone to be a fast learner, organized and have the ability to work in the office Monday - Friday without exception. This position will work with our busy leadership team and must accurately disseminate information to the appropriate department. The ability to maintain confidentiality is a MUST!

Not only will this position serve as the right hand to our Leadership team, they will also play a vital role with our customers! Our customers are priority one and we need this Rockstar to offer EXCEPTIONAL customer service. We are a growing business and need someone who can be the Glue between our Customers and the business.

This Inside Sales representative is responsible for being the creator of Raving Fans, this individual will communicate before being asked for any need by our customers - almost with a sense of foresight to customer needs. This account manager will also implement proactive customer service with the right processes and procedures in all day to day “white glove” customer treatment activities.

This role has a primary focus of daily management of all customer communications and proactive resolutions for all customer channels, with the goal of building and growing long term profitable relationships.

Responsibilities and Duties

• Take detailed notes from meetings (via Google Meets, phone calls and in office meetings) to ensure a recap and action items have been documented and disseminated to the appropriate team.
• Attend offsite functions as needed, which may include after hours or weekends.
• Create presentations, draft correspondence and draft clear and effective emails.
• Daily outreach, management and followup on all customer calls, DM’s, emails, support tickets and live chat.
• Promote excellent and impressive service relations by building trust and rapport with our wholesale customers. We want that “white glove” service to our customers and to build our Raving Fan base!
• We COMMUNICATE before customers ASK for it as our key goal. We will over communicate and use every chance to talk to customers as an opportunity to create a bigger RAVING FAN!
• Diligently resolve all customer issues in a timely, professional and fair manner, in line with all company policy and procedures.
• Create and utilize company call and email templates presenting an engaging, cohesive and personal company voice.
• Ensure wholesale customer loyalty through order outreach and replenishment reminder calls.
• Drive wholesale customer conversion up with order, replenishment, abandoned cart and other outreach calls and emails.
• The Account manager carefully manages order entry, payment processing, refunds, returns and warranty claims.
• Other duties as assigned.

Requirements:

• Outstanding work ethic; show up each and every day ready to work
• Strong organization skills with the ability to pull information out of Leadership minds and ask questions; stay on task during meetings
• Great communicator with excellent listening skills
• Possess a positive learning attitude and a genuine interest to continue individual growth
• Must have the ability to work as a team player and collaborate with teams
• Ability to proficiently work on Apple computer and Google Software

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Although we are a Wholesale Hardware company, we are categorized in the Cannabis space. Do you have any cannabis experience?
• What type of software platforms have you used in the past?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Microsoft Excel or Google Sheets: 3 years (Preferred)

Work Location: One location

Apply for this job with Bear Rootz, Inc.

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