Cannabis Inbound Call Center Representative Jobs

This fast paced cannabis delivery service is kn need of a Patient Call Center Representative  The ideal candidate should be passionate about cannabis and be sales oriented. Duties and responsibilities or (Essential Functions)

• Manage inbound and outbound calls, emails, and chat interactions; identify customer’s needs.
• Place orders and schedule deliveries via phone, text and/ or online ordering portals
• Assist in delivering or running orders a sneeded. 
• Accountable for accurate and timely patient records and system updates
• Verify patients recommendations and other documentation
• Accountable for accurately utilizing Point of Sale system
• Provide outstanding patient service
• Inspire patient confidence and create patient loyalty
• Develop knowledge of various products and the state and federal specific guidelines and laws regarding medical cannabis
• Assist with proactive outbound campaigns and calls as needed
• Other duties as assigned by manager

Qualifications

• Compassionate and strong work ethic
• A high school diploma or equivalent required (some college work/degree preferred)
• Previous customer service and/or call center experience required
• Proven track record in ability to cultivate long-term patient/customer relationships
• Excellent verbal and written communication skills
• Exceptional patient service skills; experience in healthcare related field is a plus
• Desire to learn about our products in order to assist patients
• Strong computer skills, CRM and phone system experience a plus
• Strong attention to detail and must have a team-player mentality
• Ability to deal with problems and resolve in a professional manner
• Must be able to accommodate the possibility of occasional weekend, evening, or holiday shifts
• Must be 21 years of age and pass a background check
• Bilingual a plus

Job Type: Part-time

Salary: $1,200.00 to $1,300.00 /hour

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