Cannabis Hydroponics Grow System Customer Service Support Representative Jobs

Job details
Salary
From $18 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • High school or equivalent (Preferred)

  • Customer Service: 1 year (Preferred)

  
  

Full Job Description

Hydroponics/Grow System Sales & Customer Service Manager

ENERGETIC, ENTHUSIASTIC ROCKSTARS WANTED

Grow Strong Industries (GSI) is a leading-edge hydroponics manufacturer. We are growing within the rapidly expanding worldwide Cannabis industry. We are building a Rockstar team to help us aggressively grow with our customers.

GSI is hiring a Customer Service and Grow Support Representative to be responsible for assisting customers with the operation of our award-winning complete grow systems found at www.SuperCloset.com.

While previous experience with indoor growing is not required, prior experience is a huge plus. Be sure to showcase your growing knowledge in your resume submission if applicable.

You will be responsible for fielding inbound calls, tracking shipments, grow support, internal production logistics, and servicing customer inquiries while they grow. A strong candidate will be self-motivated with a proven track record of success, passionate about indoor gardening or the cannabis industry, have excellent tech skills, written and verbal communication skills, strong customer service skills, a consistent work ethic, and a desire to become a key player in a fast growing business.

Essential Duties & Responsibilities

• Passion for growing and/or indoor gardening industry
• Effectively build client rapport
• Field large influx of inbound inquires
• Provide superior high-volume customer service
• Increase revenue and customer retention by identifying opportunities to up-sell new products and services
• Meet established productivity goals, such as call handling time, record keeping accuracy
• Educate customers and potentials on company products and services, including competitive advantages over alternative options
• Provide excellent customer service support to customers
• Maintain accurate data and detailed customer history in company database
• Perform other clerical and administrative duties as assigned
• Prepare for weekly meeting to discuss wins and opportunities

Recommended Qualifications (Knowledge, Skills, and Abilities)

• Experience with indoor growing is a plus, correct candidate will be trained
• Prior experience with CRM software a plus
• Excellent oral and written communication skills
• "Type A" personality - supremely motivated
• Ability to establish rapport and build relationships over the phone and via email
• Ability to react to situations with a keen sense of urgency
• Ability to become familiar with current product lines, customer base, and industry
• Be located in Sonoma County, or willing to relocate here *Bay Area ONLY Candidates*

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Company's website:

• https://www.growstrongindustries.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place

Apply for this job with Grow Strong Industries

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