Cannabis Heady Retail Team Member Jobs

Fire and Water is a neighborhood smoke shop in Ashland, Oregon. For over 10 years we have been providing the highest quality of customer service for cannabis smoking essentials, herbal supplements, raw glass, and tools for Glassblowers. We have a team player atmosphere and strive to support one another for the success of all.

We are looking for a Retail Team Member to provide top notch, one of a kind, premium customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and recommend solutions. A positive attitude, a team player, an abundance of product knowledge, and a desire to promptly resolve potential customer issues will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and wanting to come back.

Responsibilities

• Greet and direct customers
• ID for age verification
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with Team Members to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products

Skills

• Proven work experience as a Retail Sales Representative, Customer Service Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree
• BSc in Marketing or related field is a plus

Benefits

• Tips
• Team Member discount

Specific Requirement

• Must be 21 years or older

Job Type: Part-time

Pay: $12.75 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends

Supplemental Pay:

• Tips

COVID-19 considerations:To keep our Team Members and our Customers safe we have provided a counter shield, 6' guides, 3 customer minimum, masks, gloves, hand sanitizer, and a store cleaning procedure.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Cannabis smoking product knowledge: 1 year (Preferred)

Pay frequency:

• Every other week

Work includes:

• Evenings
• Weekends

Paid Training:

• Yes

Management:

• Team Lead
• Assistant Manager

Employees working per shift:

• 5 or fewer

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma

Company's website:

• Find us on IG @ fireandwatersmokeshop

Company's Facebook page:

• https://www.facebook.com/fwglass

Work Remotely:

• No

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