Cannabis Guest Service Agents Jobs

Guest Service Agents will be tasked with delivering a superior customer service experience and accurately performing retail transactions. GSAs will maintain willful knowledge of company standard operating procedures, all regulations guidance’s, and have a comprehensive understanding of all cannabis products and non-cannabis products sold. GSAs will assist in opening and closing duties, as well as inventory processes and cleanliness of all spaces. GSAs will not only handle customer service needs but crowd control and manage processes inside and outside the dispensary. GSAs will spend time on the Order Fulfillment Team and on the Retail Floor. GSA’s will have scheduled shifts for each department throughout the week.

The Order Fulfillment Team will oversee all pick-ups orders and activities. There will be a designated team filling the orders, an expediter that will check the orders for accuracy and will reach out to customers in the event of product inquiries, and a mission control position will review the order and organize the storage of the orders by birth date. The Order Fulfillment team is comprised of the following roles: Fill Station Agent, Expediter + Mission Control Agents.

Fill Station Agents will receive all online orders via POS system, they are responsible for creating profiles, accepting orders, scanning product into POS cart, and packaging, stickering the product into the correct exit vessel for sale.

Expediter is the fill station captain. They are responsible for managing the guest list ensuring timely responses and accuracy of the queue. They will ensure all orders are accurate and accounted for. They will be responsible for all guest correspondence pertaining to menu updates and product issues or changes. The Expediter is responsible for maintaining the inventory needs of the fill stations and for orchestrating all product changes and needs within the Order Fulfillment Team. The Expediter will exclusively operate the dumbwaiter and ensure all operational and regulatory requirements are adhered to.

Mission Control position organizes all fulfilled orders by birth date, is in constant communication with in-take via walkie-talkie to streamline pick-up order window. Will help supervisor with opening and closing duties, updating menus, counting inventory, and helping with inventory reconciliations. Mission Control represents the eyes and ears of the fulfillment team. All correspondence regarding order specifications and modifications will be provided to the fulfillment team via Mission control.

Candidate Requirements:

• Enthusiastic and highly motivated to learn about cannabis science and the cannabis industry
• Experience in retail, hospitality or patient services preferred
• Efficient with both verbal and written communication
• Ability to organize, multi-task and prioritize
• Basic math skills
• Ability to work in highly stimulated fast paced environment
• Experience working in an environment with a high volume of transactions
• Experience with POS systems and computer literate.
• Excellent customer service both in-person and virtually.
• Strong attention to detail and ability to thrive in a challenging, constantly changing start-up environment.
• Must have regular and on-time attendance, able to work a flexible schedule (nights, weekends and holiday shifts, including overtime as needed and approved.)
• Maintain highest standard of professionalism and personal hygiene
• Must be at least 21 years old, and have valid identification
• Ability to meet physical demands of the position including, standing/moving throughout the duration of shifts and lifting packages up to 50lbs.
• Bi-lingual (preferred not required), capability to work with translation apps
• Specific Operational Responsibilities Include:
• Provide high level prompt customer service that consistently exceeds expectations and builds a lasting and loyal customer base. (may be redundant?)
• Cannabis sales using Leaf Logix POS system, ability to handle cash and debit transactions accurately
• Responsible for staying current with all regulations new laws, rules, and company policies
• Inquire about and resolve customer complaints within a 24-hour period. Maintain all FAQ material to aid in the efficient and accurate problem-solving answers and techniques
• Maintain and execute all inventory practices as they are assigned. Follow all inventory protocols to ensure accuracy and accountability.
• Maintain a clean and neat work environment, ensuring that all workstations are left stocked, clean and ready.
• Be a proactive teammate that encourages the direction from the retail management personnel
• Ability to communicate and manage customers in the queue effectively, and in a timely fashion.
• Accurately check identification cards and passports
• Assist with additional administrative assignments, or dispensary work as needed
• Communication with management about daily dispensary operations, including customer needs, security protocols, inventory discrepancies, etc.
• Daily maintenance and cleaning of all dispensary areas, as assigned
• Quarterly: Educational reviews
• Participate and pass all annual required training

Order Fulfillment Candidate Requirements:

• Learning
• Filling all online orders, checking that all product is correct per order.
• Organizing and maintaining proper care for pending online orders.
• Communicating with intake to streamline orders to the pick-up window.
• Stocking the products for fill stations.
• Relaying information to inventory assistants for restocks on the retail floor

Opening Duties:

• Insuring menus are printed, and all departments and POS stations have up to date copies,
• Morning inventory counts,
• Setting up the pick-up order system,
• Testing online order and receipt printers to ensure they are ready for the day.

Closing Duties:

• Fill station inventory counts,
• Retail floor inventory counts,
• Updating menus,
• Retrieving sales floor products to place in retail vault,
• Organize products in retail vault for safe and quick access for opening shifts,
• Ensuring all monitors, printers, etc. are turned off in the vault.
• Conveying all relevant details to the next day’s team and managers on duty.

*Note: Berkshire Roots reserves the right to alter or add to job description contents. Job description duties, responsibilities and activities are subject to change at any time management deems necessary with or without formal notice.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift

Language:

• Spanish (Preferred)

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

Company's website:

• www.berkshireroots.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

Apply for this job with Berkshire Roots

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.