Cannabis Email Marketing Technical Support Specialist Cannabis Industry Remote Jobs

The Cannabiz Media License Database unites the necessity of lead generation with the functionality of a user-friendly CRM. It is a key resource for business intelligence and to connect with prospects in both the cannabis and hemp industries. Our platform contains information on over 100,000 licensed cannabis and hemp operations across 48 states and 18 international markets and has been designed with endless CRM capabilities - including a competitive email marketing tool - to streamline your workflows and place prospects in the palm of your hand.

Cannabiz Media is seeking an email marketing technical support specialist to join our team. This is a full-time, virtual telecommuting position. In this role, you will be part of a virtual team to provide client service and technical support to the marketing and sales team. Salary is commensurate with experience including benefits (PTO, healthcare, 401k and more).

We are proactive, and you should be too. We don’t wait for problems to arise, we reach out to ensure our customers are using our solution to its fullest potential.

Responsibilities:

• Advise clients on email marketing best practices to develop effective campaigns and reduce spam

• Help clients establish DNS email domain settings through the Cannabiz Media system

• Ensure customer satisfaction through stellar client service by responding to inquiries and troubleshoot technical issues

• Host training webinars with new users to train them on using the platform

• Track client usage of the system to prevent attrition and help the account managers assure subscription renewals

• Keep clients engaged with the software and brand by maintaining a regular and continual outreach schedule in conjunction with the account managers

• Test new product features and provide recommendations based on insights gathered from client feedback

• Audit the help center regularly to keep help articles up-to-date

• Maintain client data lists including contact information, subscription tracking, etc. across multiple platforms

Requirements:

• Expertise in email marketing including DNS settings and spam prevention

• Excellent interpersonal written and verbal communication skills

• Experience in a technical support role, virtual experience a plus

• Familiarity with Excel, Google Apps (Docs and Sheets), Gmail and Chrome

• Must be organized, detail oriented and able to handle multiple tasks simultaneously

• Independent worker, who requires minimal supervision

• Time commitment approximately 40 hours per week

• Cannabiz is an entirely virtual company, having no physical offices. Applicant must have his/her own computers and equipment as well as a high-speed connection to the internet.

• Strong sense of urgency

• Experience with Intercom a plus

Contact Us:

Please email us a compelling cover letter that describes your favorite tv show along with your resume to jobs+support[at]cannabiz.media.

No phone calls please.

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off

Schedule:

• Monday to Friday

Experience:

• Email Marketing: 2 years (Required)
• Client Service: 2 years (Required)

Work Location:

• Fully Remote

Company's website:

• www.cannabiz.media

Work Remotely:

• Yes

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