Cannabis Director Training Culture Jobs

Job detailsJob TypeFull-timeNumber of hires for this role1Full Job Description

Purpose

Cookies Retail is a preferred global retail partner of Cookies that will be opening and operating store across the US and beyond.

The Director of Training and Culture is responsible for leading a team that develops, implements and continuously improves all quality, training and customer experience programs..

The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Core Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Honor and uphold the Cookies culture in all locations.

· Spearhead industry leading internal and external customer engagement through Cookies Customer Journey training and product knowledge.

· Implement a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.

· Partner with recruiting team to set hiring standards for all store team members.

· Develop and oversee management and associate onboarding programs, training modules, ongoing leadership development and DOR (division of responsibility) programs for stores.

· Train managers how to use appropriate tools such as social review platforms, customer satisfaction surveys and key KPI’s to increase revenue.

· Deploy a systematic approach to training team members with modules, quizzes, tracking and video content that results in consistency across all stores.

· Partner with 3rd party vendors to facilitate training workshops and create product knowledge material for the store teams.

· Work with HR on succession planning programs to build bench strength.

· Work closely with Retail, Marketing, Operations and Product teams, as well as Regional Directors, District Managers and Store Management to exceed sales volume and KPI goals.

· Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores, District and Senior Management.

Qualifications:

Required:

• Passion for and knowledgeable about Cannabis

• Passion for Cookies Culture

• Bachelor degree preferred

• Minimum 3 years of Retail or Dispensary training, team leadership and development oversight, and retail operations experience required.

• Experience with developing LMS platforms

• Excellent written and verbal communication skills.

• Ability to work and lead cross functional teams

• Travel, including overnight, will be required

• Must have excellent problem solving skills

• Must have excellent team building skills

Competencies:

• Thorough understanding of the Cannabis industry

• Business Acumen

• Communication Proficiency

• Ethical Conduct

• Leadership

• Relationship Management

• Performance Management

• Personal Effectiveness/Credibility

• Consulting Skills

Supervisory Responsibility:

This person is directly responsible for managing a team.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Travel:

This position requires up to 25% travel. Very frequent travel outside of the local area and overnight. Some international travel may be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends

Work Location:

• Multiple locations

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