Cannabis Data Entry Customer Service Representative Law Offices Jobs

Founded in 2006 by James F. Aspell

General Summary:

The Customer Support Coordinator's primary responsibility and priority are to answer and handle inbound sales and customer service related calls, complete administrative tasks as assigned and maintain the highest level of service at all times while managing a small team and reporting directly to the CS manager.

The Customer Support Coordinator provides support to the organization by obtaining, analyzing and verifying the accuracy of sales order information in a timely manner. This position is also responsible for initiating and documenting accurate, detailed compliant information as needed by maintaining the company's CRM/ERP system.

Essential Duties:

• Answers inbound sales and customer service related calls in an accurate, professional and courteous manner in accordance with the service standards of the CS department
• Reports to the CS Manager and supervises a small team of 2-3 CS Specialists
• Maintains proficient knowledge of cannabis related packaging and accessories
• Continuously analyzes daily functioning of department and provides solutions for management approval
• Sets up new customers in the sales order system and enters sales orders
• Solicits sale of new or additional products as part of the sales order process.
• Handles the return merchandise authorization (RMA) process.
• Files claims reimbursement process with FedEx and UPS for goods damaged in transit to the customer.
• Submits credits and refunds concerning product billing/product issues and follows up with the customer.
• Produces a significant volume of work in a specified period of time.
• Identifies areas of opportunities to increase service standards and suggests solutions.
• Performs and assumes other duties and responsibilities as assigned by Management.

Education and/or Work Experience Requirements:

Associate's degree (A.A.) minimum is required or equivalent from two-year College or technical school, Bachelor's degree

• Must have high organizational skills and understand how to problem solve
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals
• Must have supervisory or management experience from previous work position(s), minimum of 1 year
• Must have previous Customer Service/Support job experience, minimum requirement of 3 years. Please do not apply if you do not meet these requirements.

Computer/Office Equipment Skills Required:

To perform this job successfully, an individual should have knowledge of Microsoft Office software (Excel, Word, Outlook, and PowerPoint); prior experience in Microsoft Dynamics NAV a plus,

Previous experience and proficient knowledge of inter-company phone system, Copy, Fax and Scan machine.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to sit in one place for extended periods of time. The employee is frequently required to use hands to finger, handle, or feel and to reach with hands and arms. While performing the duties of this job, the employee is regularly required to hear.

The employee must occasionally lift and/or move up to 10-25 pounds.

Specific vision abilities required by this job include close vision, distance vision and color vision.

Benefits

eligible for group medical, dental and vision plans on the 1st of the month after 60 days of employment.

Job Type: Full-time, Part-time

Salary: $11.50 to $21.00 /hour

Experience:

• Customer Support: 2 years (Preferred)

High school or equivalent (Preferred)

Work authorization:

• United States (Required)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday

Job Types: Full-time, Part-time

Salary: $11.50 to $21.00 /hour

Experience:

• call center: 1 year (Preferred)
• retail: 1 year (Preferred)
• sales: 1 year (Preferred)
• customer service: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Remotely:

• Yes

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