Cannabis Customer Service Liaison Retail Security Team Jobs

Shift: 1:30-9:30pm 5 Days, 3 Week Rotating Schedule

Company Description
As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.
We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.
Join us as we create wonder together.

Job Summar
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The Retail Security Team - Customer Service Liaison is responsible for ensuring the safety and security of the staff, guests, vendors, and premises of the Retail Dispensaries.

Duties and
Responsibilities

• Secures premises and personnel by patrolling property; monitoring surveillance equipment, inspecting buildings, equipment, and access points.

• Acts in the role of dispatcher during product home deliveries as needed.
• Makes secure and monitored home deliveries with the Retail Home Delivery Drivers when needed.
• Secures premise by supervising product deliveries to the dispensaries.
• Obtains help by sounding alarms and/or contacting the proper authorities.
• Prevents losses and damage by reporting irregularities by monitoring internal and external operations via CCTV, informing violators of policy and procedures, reporting trespassers to local authorities.
• Assists the Head of Retail Security with compiling reports by recording observations, information, occurrences, and surveillance activities and communicating those concerns regularly.
• Maintains environment by monitoring and setting building and equipment controls, including controlling visitor access.
• Become familiar with the Cannabis Adult Use and Medical Use regulations.
• Maintains Company’s stability and reputation by enforcing and complying with company policies and legal requirements.
• Reports all facility safety and security issues to management.
• Assists in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for “everything cannabis”.
• Manage and report to Head of Retail Security on security incidents and threats.
• Maintain and review security records; periodically report to Head of Retail Security on trends, anomalies, and concerns.
• Other duties as assigned

Qualifications

• 
  Minimum 21 years of age
• Must have strong interpersonal skills to greet and manage patient/customer or employee interactions
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check
• Steady employment history
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements
• Communicates well with employees, customers, and patients
• Strong attention to detail, and able to record information accurately
• A positive attitude

Education

• High School Diploma, GED, or equivalent is required.

Experience

• 1-3 years

Knowledge, Skills and Abilities – describe the knowledge, skills and abilities required to perform essential functions

• 
  Ability to handle interactions with irate customers in a professional manner
• Ability to escalate employee, patient or customer issues properly or to the proper personnel/management

Direct reports

• 
  No direct reports

Working conditions
While performing the duties of this job, this position incumbent is regularly required to visually observe, talk and hear. In addition, this position incumbent is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Physical requirements

• 
  Must be able to constantly remain in a stationary position in the security booth or in company vehicle.
• The person in this position needs to frequently move about the inside and outside of the facility.
• Constantly operates a CCTV system, computer, and other equipment such as a cell phone and GPS.
• The person in this position frequently communicates with staff, visitors, and vendors regarding security procedures. Must be able to exchange accurate information in these situations.
• Frequently lifts, loads, unloads, moves, positions, and transports items up to 50 pounds.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.

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