Cannabis Compliance Support Wire Desk Jobs

North Bay Credit Union (NBCU) is seeking to add a new member to its Compliance Department/Accounts Management Team. At NBCU, Compliance is focused on monitoring and managing risk for the cannabis clients we bank. This position is responsible for ensuring client adherence to NBCU’s processes and procedures while providing excellent customer service. Daily processing of incoming and outgoing wires is also part of this role. The ideal candidate must have excellent communication skills, both verbal and written, be a self-starter, able to anticipate what needs to be done and then take action. Previous experience processing wires would be a bonus, but we are willing to train the right person. Candidate should have strong computer skills and a desire to learn new skills while providing excellent customer service to the team and NBCU members. You must have good analytical, organizational and problem-solving skills and be comfortable working in a fast-paced, rapidly changing environment. Being part of a team and working collaboratively is your preferred work style.

Specific Responsibilities and Tasks:

• Process and record all incoming and outgoing wire transfers
• Approve MRB Member Vendors within NBCU’s Compliance Portal
• Research and resolve customer wire inquiries and wire validation errors
• Maintain wire transfer tracking system
• Respond to email or other electronic requests submitted by members, providing professional, prompt, efficient and accurate service and information
• Liaison between onboarding team (new members) and account management team – coordinating so the transition is smooth and assisting the new member navigate our processes and procedures
• Day-to-day management of queue to meet member needs; answer questions and provide directions.
• Assist with assigned compliance projects as directed by management
• Assist BSA Compliance Team in clearing alerts for out-of-pattern activity on member accounts.

Role Requirements:

• Excellent analytical, evaluation, communication, and interpersonal skills.
• Strong verbal and written communication skills.
• Solid understanding of banking and fraud threats posed by Money Laundering activities.
• Proficiency with computer programs
• Track record of outstanding customer service (internal and external)
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Ability to distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• relevant: 1 year (Required)

Work Location: Remote

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