Cannabis jobs at The Hemp Spa

Spa Manager

MISSION
The mission is to help grow the company by 150% in revenue by the end of 2023. You will be in charge of hiring estheticians to help reach this goal by holding the entire team accountable for hitting monthly sales goals and making sure service providers stay at an 80% booking rate.

OUTCOMES
Grow revenue from $300,000 to $750,000 by the end of 2023.
Hold monthly 1-1 meetings with each team member to go over their scorecard and address any concerns or arising issues.
Daily check-ins with the owner on any issues or concerns for the day.
Work with marketing contractors to schedule out and inform them of all new marketing plans and updates.

ACTIVITES
Open and close the spa daily
Sell products, services, or memberships
Coordinate esthetician’s schedules to maximize usage and efficiency
Execute promotional campaigns and advertising methods
Conduct hiring, firing, and onboarding of employees
Provide the disciplinary actions and performance reviews for employees
Monitor employees for correct work performance.
Weekly inventory of all retail products
Schedule guest appointments
Maintain client databases
Make necessary orders to make sure supplies are always stocked
Respond to customer inquiries
Monitor operations to ensure compliance with the health, safety, and hygiene standards of NC State Board
Run errands occasionally like to bank and post office
Must keep lobby, hallways and bathroom clean at all times
Laundry duties

COMPETENCIES
Friendly and outgoing personality - You must be hospitality driven. We are here to serve clients and make sure they know they are welcomed and taken care of the moment they walk in the door.
Organization and planning - Must be good at organizing to maximize our service providers schedule and get the maximum amount of clients in per day.
Attention to detail - Do not let important details slip through the cracks, as some details could cost us hundreds of dollars
Proactivity - Acts without being told what to do. Sees what could be better and can bring new ideas to the company
Enthusiasm - Exhibits passion and excitement over work and has a can-do attitude
High Standards - Expects personal performance and team performance to be nothing short of the best

Listening Skills - Lets others speak and seeks to understand their viewpoint. Especially when dealing with difficult clients
Communication - Speaks and writes clearly and articulately, especially with client emails and Facebook or Instagram responses.
Teamwork - Feels comfortable to reach out to peers for help, or help them when needed. We have a small but mighty team so must be able to bring positive energy to our working environment.
Honesty/Integrity- Does not cut corners ethically
Efficiency - Able to produce significant output with minimal time or effort wasted
Follow through on commitments - Lives up to verbal and written agreements regardless of personal cost
Intelligence - Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
Persistence - Demonstrates tenacity and willingness to go the distance to get something done.
Flexibility/adaptability- Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Calm under pressure - Maintains stable performance under pressure or stress
Strategic thinking - Creativity - Enthusiasm - Work Ethic - High Standards - Openness to criticism -
Communication - Persuasion

ABOUT
Our upscale yet vibey brand and atmosphere is a one of a kind small business that is dedicated to top shelf service in order to create a name for ourselves in pioneering the re-normalization of cannabis, specifically hemp CBD, in the esthetics industry. We strive to offer our employees room to grow within our own growing business. We are eager to find the perfect A Player who can help grow the first hemp spa in NC by leaps and bounds in 2023 so the entire team benefits greatly.

QUALIFICATIONS
High school diploma or equivalent required
Must have proven experience in managing or administration and in operating a business
Experience working with a Point-of-Sale system preferred
Previous experience working with high end clients is a plus

COMPENSATION
$16-20/hour
36-40 hours per week

Job Type: Full-time

Pay: Up to $800.00 per week

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC 28401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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