Cannabis jobs at Infoaxis Inc.

Job Summary: The IT Service Desk Coordinator manages the daily schedule for technical staff, interacts with clients to handle any questions, maintains ticketing systems, daily time & expense review, and periodic billing.

Experience and Education:

• GREAT attitude and personable


• *** 1-2 years in Service Coordinator Role preferred. Willing to train a motivated individual.


• Solid customer service skills, including patience and concern for client issues.


• Ability to balance competing priorities with good time management and organizational skills.


• Supports others to meet business objectives.


• Good Interpersonal, organizational, written, and verbal communication skills.


• Self-motivated with ability to multi-task and adapt to changes quickly.


• Ability to manage stressed relationships and escalate accordingly to mitigate relationship risk.


• IT Technical Skills not required but helpful.

Depth and Scope:

• Ensure the effective resolution of customer service requests while always maintaining a high level of customer satisfaction.


• Monitor Service Desk performance and make recommendations, as necessary, for the continuous improvement of the Service Desk operation.


• Triage of service requests as they arrive through email, manual entry, or phone call.


• Schedule internal and contracted resources on the ConnectWise dispatch portal.


• Monitor resource schedules to ensure prompt time entry on service requests.


• Monitors ticket response to meet or exceed defined client SLA expectation.


• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.


• Submits invoicing according to defined schedules.


• Establishes relationships with new clients as part of on-boarding process and kick-off meetings.


• Review survey feedback to improve services, tools, and support experience.

If you have the following Core Values: Integrity, Innovation, Compassionate, Tireless, Passionate and Fun, come join us.

Operating in Bergen County, NJ, since 1999, Infoaxis offers IT managed services, cloud transformation and cybersecurity services. We assist large and small healthcare, financial services, cannabis, law, manufacturing, accounting, and construction firms in developing forward-thinking IT strategies and managing their technology assets more effectively. Our cybersecurity team provides critical protection and monitoring to reduce cyber risks, giving clients peace of mind.

When you get to know us, you’ll discover we aren’t your typical managed IT nerds. We’ve built and continue to build Infoaxis around the core concepts of Integrity, Innovation, Compassion, Tirelessness, Passion, and Fun. We are a privately held company with a long track record of success, including past recognition on Inc. Magazine’s list of the fastest growing US companies. Our success is built on understanding our clients and then helping them apply technology solutions to achieve their goals.

Apply for this job with Infoaxis Inc.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Summary: The Technical Analyst provides complete support for end-user computer and networking problems of varying complexity. The job performs build, deployment, restorative or maintenance activities remotely or at user locations employing troubleshooting and technical skills. This particular position will be three days onsite support at client site in Ramsey NJ.

Depth and Scope:

• MUST have 2 - 3 years experience


• Provides technical support for end user inquiries in person, using remote tools or via phone concerning systems operations.


• Configures workstations or servers adhering to defined standards as required.


• Installs hardware and peripheral components such as monitors, keyboards, printers at user premise.


• Loads specific software packages, such as OS, Office in managed environment.


• Instructs users in use of PC hardware, software and technology best practices.


• Ensures problem resolution information is updated in ticketing tool.


• Ensures all managed devices are deployed in strict compliance with software copyright laws and escalates issues when conflicts are identified.


• Performs remedial tasks to correct workstation issues based on knowledge of systems.


• Diagnoses PC issues of low complexity.


• Responsible for setting up new users.


• Travels outside the support region to assist in the installation and configuration of equipment for special projects or for other work as requested.


• Responsible for hardware decommissioning and the documentation to ensure inventories are up to date.


• Responsible for Asset Management in area of responsibility and in accordance with processes and tools to manage.


• Escalates major hardware, software or server issues to Technical Analyst II.


• Ensures all documentation is current and posted.


• Able to work flexible hours including late nights and weekends.


• Answer incoming calls to schedule and dispatch tickets and / or appointments for clients.


• Coordinate and dispatch service technicians for both remote and onsite work as needed.


• Valid Driver’s License and vehicle for travel.


• Travel may be required in support of client locations.


• 7x24 on-call rotation.

Experience and Education:

• 2-3 years of related IT experience a MUST.


• CompTIA A+ preferred.


• CompTIA Network+ preferred.


• MCSA Windows 10/11 or Windows Server 2019 preferred.


• Microsoft 365 cloud knowledge and experience a plus.


• Knowledge of common PC applications and hardware configurations.


• Knowledge of client server based architecture (Windows, thin client, Virtual, Cloud).


• Knowledge of Microsoft Windows operating systems and the ability to load software and configure as requested within Company guidelines.


• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.


• Follows directions well in both written and verbal form.


• Self-motivated with the ability to work in a fast moving environment.

If you have the following Core Values: Integrity, Innovation, Compassionate, Tireless, Passionate and Fun, come join us.

Operating in Bergen County, NJ, since 1999, Infoaxis offers IT managed services, cloud transformation and cybersecurity services. We assist large and small healthcare, financial services, cannabis, law, manufacturing, accounting and construction firms in developing forward-thinking IT strategies and managing their technology assets more effectively. Our cybersecurity team provides critical protection and monitoring to reduce cyber risks, giving clients peace of mind.

When you get to know us, you’ll discover we aren’t your typical managed IT nerds. We’ve built and continue to build Infoaxis around the core concepts of Integrity, Innovation, Compassion, Tirelessness, Passion and Fun. We are a privately held company with a long track record of success, including past recognition on Inc. Magazine’s list of the fastest growing US companies. Our success is built on understanding our clients and then helping them apply technology solutions to achieve their goals.

Apply for this job with Infoaxis Inc.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Summary: The IT Service Desk Coordinator manages the daily schedule for technical staff, interacts with clients to handle any questions, maintains ticketing systems, daily time & expense review, and periodic billing.

Experience and Education:

• GREAT attitude and personable
  
• 1-2 years in Service Coordinator Role preferred. Willing to train a motivated individual.
• Solid customer service skills, including patience and concern for client issues.
• Ability to balance competing priorities with good time management and organizational skills.
• Supports others to meet business objectives.
• Good Interpersonal, organizational, written, and verbal communication skills.
• Self-motivated with ability to multi-task and adapt to changes quickly.
• Ability to manage stressed relationships and escalate accordingly to mitigate relationship risk.
• IT Technical Skills not required but helpful.

Depth and Scope:

• Ensure the effective resolution of customer service requests while always maintaining a high level of customer satisfaction.
• Monitor Service Desk performance and make recommendations, as necessary, for the continuous improvement of the Service Desk operation.
• Triage of service requests as they arrive through email, manual entry, or phone call.
• Schedule internal and contracted resources on the ConnectWise dispatch portal.
• Monitor resource schedules to ensure prompt time entry on service requests.
• Monitors ticket response to meet or exceed defined client SLA expectation.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Submits invoicing according to defined schedules.
• Establishes relationships with new clients as part of on-boarding process and kick-off meetings.
• Review survey feedback to improve services, tools, and support experience.

If you have the following Core Values: Integrity, Innovation, Compassionate, Tireless, Passionate and Fun, come join us.

Operating in Bergen County, NJ, since 1999, Infoaxis offers IT managed services, cloud transformation and cybersecurity services. We assist large and small healthcare, financial services, cannabis, law, manufacturing, accounting, and construction firms in developing forward-thinking IT strategies and managing their technology assets more effectively. Our cybersecurity team provides critical protection and monitoring to reduce cyber risks, giving clients peace of mind.

When you get to know us, you’ll discover we aren’t your typical managed IT nerds. We’ve built and continue to build Infoaxis around the core concepts of Integrity, Innovation, Compassion, Tirelessness, Passion, and Fun. We are a privately held company with a long track record of success, including past recognition on Inc. Magazine’s list of the fastest growing US companies. Our success is built on understanding our clients and then helping them apply technology solutions to achieve their goals.

Apply for this job with Infoaxis Inc.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job detailsSalary$16 - $20 an hourJob TypeFull-timeFull Job Description

Infoaxis is looking for a Lead Generator / Appointment Setter to make Business to Business (B2B) warm and cold connects to develop business sales-leads for our sales team. Are you a conversationalist and knows how to naturally build rapport with people? Are you upbeat, determined, self-disciplined, diligent and computer savvy? Does Information Technology and Cybersecurity excite you?

Key Responsibilities:

• Learn and understand the services and offerings within the Infoaxis portfolio.
• Perform sales outreach to current and prospective customers to pro-actively source new business opportunity.
• Acquire new accounts through high volume outbound calling and social networking activities.
  
• Prospect daily to generate customer contacts by phone, email, and social media.
  
• Qualify new leads and assist with generating new business opportunities.
• Schedule calls for future dates.
• Maintain all customer related data in database or CRM.
• Connect with new prospects by phone, text, email, or social media messaging with the goal of initiating relationships.
• Determine the needs of individual prospect by conducting a thorough needs analysis during conversations.

Required Skills:

• Knowledge of IT and Cybersecurity a big plus
• Prior experience connecting with prospects in the NY Metro Area a big plus
• Proactive sales approach
• Professional demeanor
• Attention to detail and organization with paperwork
• Accuracy while still completing tasks efficiently
• Excellent phone and communication skills
• Ability to work as a team player
• Fanatical customer service
• Reasoning Ability
• Decision making skills
• Attention to detail and high level of accuracy
• Stress management skills
• Time management skills

Work Location – Mahwah NJ and / or Remote

Hours – Full-time or Part-time

Salary - $16 to $20 per hour depending on experience, plus bonus and benefits (full-time).

Who We Are

Operating in Bergen County, NJ, since 1999, Infoaxis offers managed services, cloud transformation and cybersecurity services. We assist large and small healthcare, financial services, cannabis, law, manufacturing, and construction firms in developing forward-thinking IT strategies and managing their technology assets more effectively. Our cybersecurity team provides critical protection and monitoring to reduce cyber risks, giving clients peace of mind.

When you get to know us, you’ll discover we aren’t your typical managed IT nerds. We’ve built and continue to build Infoaxis around the core concepts of Integrity, Innovation, Compassion, Tirelessness, Passion and Fun. We are a privately held company with a long track record of success, including past recognition on Inc. Magazine’s list of the fastest growing US companies. Our success is built on understanding our clients and then helping them apply technology solutions to achieve their goals.

Why would you want to work with the TEAM at Infoaxis? So many companies can say one thing but have a hard time living their commitments. The answer is quite simple. If you want to be part of a TEAM that is Rowing in the Same Direction, come and join us. If you have the following Core Values: Integrity, Innovation, Compassionate, Tireless, Passionate and Fun, come join us. If you want unlimited earning potential because you work hard, come join us.

Apply for this job with Infoaxis Inc.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.