Cannabis jobs at Coastal Hemp Company

Coastal Hemp Company opened in June of 2019 and the response from the Wilmington community has been awesome. We want to continue to provide our customers with a unique experience that provides them with a comfortable place to gain some knowledge and explore the many wonders and benefits of hempincluding CBD products. To do that, we need to add an energetic, assertive, customer oriented, and confident Hemp Sales Associate to our team. CBD/Cannabis and healthcare experience are a plus, but not required. Being POSITIVE and having customer service/retail sales experience is a must.

What we are looking for in a perfect world is a nursing student, medical assistant/nurse’s aide or person that enjoys interacting with customers, loves learning and understands the importance of confidentiality when it comes to the sharing of customer information.

Role and Responsibilities

In general, the Hemp Sales Associate will interact directly with customers; talk about CBD and other hemp derived merchandise; obtain and enter customer information into the register; complete different types of register transactions; update store displays; check-in, label and re-stock merchandise; process & ship website orders; use of office applications (e.g., WORD, EXCEL, Powerpoint); and perform other store tasks as needed to maintain an attractive and clean store. The Hemp Sales Associate must also possess the following traits:

• Team Player: Inspire trust, teamwork, and positive team relationships. Treats team members with respect and dignity.
• Customer Focused: Ability to provide excellent customer service through product knowledge and service to drive sales and customer retention. Frequently communicate and exchange product feature information with customers on the telephone and face-to-face in the store, as well as with coworkers. Is empathetic to their customers. Occasionally, customers may have strong feelings that require an empathetic response from the Retail Associate to diffuse and rectify the situation.
• Organization: Ensure the store is neat and orderly throughout the day and while still assisting customers. Ability to multi-task or work on several different projects at the same time. Organization, both physical and mental, is vital.
• Driven: Desire to help grow the Hemp Industry and play a part in educating the community. Takes pride in their work and has the best interest in mind for the growth of the store by taking initiative to maintain the store at optimal appearance levels and working/assisting other team members.
• Literacy: Must decipher written instructions from vendors and managers and ensure proper accounting for sales and returns.

Qualifications and Education Requirements

• Must be 21 years of age or older
• Must be able to work a variable schedule including nights, weekends and some holidays as needed
• High School or Equivalent (Preferred)
• Customer Service Experience: three (3) years (Required)
• Ability to lift twenty-five (25) pounds (Required)
• Ability to stand/walk for 6 to 8 hours a day (Required)
• Minimum of three (3) years of specialty retail or a comparable retail environment (Required)
• Cannabis Knowledge/Experience: three (3) years (Preferred)
• Merchandising: three (3) years (Preferred)
• Ability to use steamers, box cutters and other retail equipment as required (Required)

Preferred Skills

• Use of Point of Sale (POS) software programs.
• Proficient in the use of WORD, EXCEL, PowerPoint and/or other similar programs.
• Familiarity with regular social media postings to Facebook, Instagram and other platforms.

Additional Notes
This job description is not all-inclusive. Additional responsibilities will be determined by the Human Resources (HR) personnel or Designee, as dictated by store needs.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC 28411: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail: 3 years (Required)
• Customer service: 3 years (Required)
• CBD/Cannabis Sales: 1 year (Preferred)

Work Location: One location

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