Cannabis Collections Specialist Contract Jobs

Position Overview:

Due to the significant growth in our US cannabis wholesale business, this is a new position at Columbia Care’s Chelmsford, MA Shared Services Center. The Collections Specialist is an essential role in the AR/Credit Department, helping maintain current accounts with our wholesale customers as well as develop best practices for centralizing collection efforts. Working closely with our credit analyst, a strong team player is preferred to proactively manage collections for assigned customers and posting cash receipts for assigned accounts. Additional duties include, but are not limited to, monitoring, and pursuing past due accounts, regular correspondence with customers via phone and email, and documenting efforts as you follow the proper escalation process to collect monies owed. Represent Columbia Care with key wholesale partners. This will be a long-term contract role.

Major Areas of Responsibility include:

• Monitor accounts receivable and identify overdue accounts in accordance with company policy


• Maintain a record of contacts and attempted contacts with delinquent accounts


• Maintain a detailed record of all payments collected


• Successfully resolve customer queries regarding billing, statements, and payments. Able to escalate queries effectively


• Sending statements of account or resending past-due invoice to clients on a timely basis as needed


• Achieve or exceed cash collection targets on monthly or quarterly basis.


• Assemble reporting and provide thoughtful analysis of AR aging, collection activity schedule, cash collection forecast, and cash balance reporting


• Assist with preparation of monthly AR reserves, credit memos, write-offs, etc.


• Assist with credit checks and other statutory requirements for onboarding new customers


• Cold call customers in pursuit of collecting past due accounts

Minimum Qualifications (Skills, Knowledge & Abilities):

• All applicants must be at least 21 years of age and authorized to work in the US (Required)


• Bachelor's degree in Finance, Accounting or Business Administration


• 3+ years prior collections experience is preferred with familiarity of various collection techniques, standard practices and procedures related to billing and collections


• Proficiency using Microsoft Excel and Microsoft Office Suite or related software as well as other accounting software programs.


• Excellent verbal and written communication skills.


• Ability to interact professionally with customers, demonstrating a natural customer service orientation and highly competent negotiation skills


• High degree of accuracy and attention to detail


• Ability to work independently and in a fast-paced environment.

Travel %: none

FLSA status: Non-exempt

Additional Abilities Required:

• This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to lift or move up to 5 pounds, bend, reach, and perform manual tasks may also be required.


• Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About Columbia Care:

Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development. Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD. For more information on Columbia Care, please visit www.col-care.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity, equity inclusion both internally and with external vendors, Columbia Care has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

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