Cannabis Sales Floor Lead Jobs

WE ARE:

The people that make up The Haven Center Inc (THC Inc.) are a group of passionate cannabis advocates that are rooted in our community on Cape Cod , MA! We’ve built relationships with our neighbors to aid with fair and equitable access to cannabis, crafted intentional partnerships to source products from local businesses, and give back to grassroots organizations around our state.

POSITION SUMMARY

The Sales Floor Lead is responsible for setting the example of an “ideal retail associate”. They will support senior store leadership by overseeing the sales floor and ensuring the smooth opening and closing processes of the store. The Sales Floor Lead will help maximize sales and profit by assisting retail sales associates through coaching and training with constructive feedback and daily observations. They will maintain the flow of the store by restocking products, providing change, and interacting with customers throughout the day to help drive sales and service levels. The ideal candidate has a passion for people and a relentless drive to deliver an outstanding experience for every customer.

*RESPONSIBILITIES
*

Leadership

• Help clean and delegate cleaning tasks
• Restock sales floor throughout the day
• Verify employees have completed side work and restocked their register stations at the end of each night
• Set daily, weekly, and monthly sales goals for individual budtenders and the store
• Schedule lunches and breaks each day for the sales associates using the break and lunch schedule template
• Monitor sales throughout the day, communicate findings to team, and drive enthusiasm to achieve
• Open and close the store each day tending to requisite duties during each

Quality & Financial

• Receive and enter any incoming product in a timely and accurate manner.
• Distribute change and handle cash without error
• Provide customer de-escalation when appropriate in a judicious manner
• Organize and manage patient files and member paperwork
• Keep track of expiring products through Google Calendar or similar approved program
• Help with visual merchandising by maintaining store displays

People & Development

• Provide staff with positive coaching and up-selling techniques
• Provide customer conflict resolution
• Monitor customer flow & react to any issues that could detract from a positive customer experience
• Perform daily observations on sales associates and provide feedback communicate clearly with all customers and coworkers

Compliance

• Ensure compliance with all State and Company regulations on sales floor at-all-times
• Check employee badges before each shift to ensure compliance

SKILLS & ABILITIES

• Superior customer service skills
• Strong understanding of inventory with strict attention to detail
• A passion for cannabis
• Excellent leadership skills
• Innovative / ability to think outside of the box
• Ability to multitask
• Ability to handle large amounts of cash without error

Key Competencies

• Functional Acumen: Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible, and understands the fit with overall business goal.
• Emotional Intelligence (“EQ”): Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management)
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions
• Collaborate: Consistently maintains effective teaming relationships with internal parties, and as applicable, external parties
• Dependable: Can be consistently trusted to execute their job responsibilities on-time and within scope, and meets or exceeds targeted business results
• Upholds Company Values: Consistently role-models and supports execution of the Company core values

Requirements

• At least 21 years old
• 1+ years retail, sales experience and/or customer service experience is required
• 1+ years in a high-volume, fast paced environment is preferred
• Previous employment in a Cannabis facility or relevant inventory experience (preferred)
• Intermediate understanding of computer functions including POS, e-mail, and office
• Previous leadership experience with direct reports
• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to the withdrawal of the job offer.
• All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights and weekends to meet fluctuating business demands based on the needs of the individual department

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to stand for extended periods of time and lift up to 25 lbs

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required and includes all other duties as assigned by management.

Haven is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

Job Types: Full-time, Part-time, Temporary

Pay: $23.00 - $28.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Tips

Ability to commute/relocate:

• Provincetown, MA 02657: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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