Cannabis Remote Contact Center Representative Jobs

PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a Full-Time & Part-Time CANNABIS Remote Contact Center Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry!

ABOUT PHARMACENTRA LLC

Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.

Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.

A DAY IN THE LIFE OF A CANNABIS REMOTE CONTACT CENTER REPRESENTATIVE

As a CANNABIS Remote Contact Center Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.

You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!

QUALIFICATIONS FOR A CANNABIS REMOTE CONTACT CENTER REPRESENTATIVE

• Knowledge of the legal cannabis industry is REQUIRED; dispensary experience preferred
• High school diploma or equivalent
• One year of customer service or call center experience
• Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained
• Computer skills with a working knowledge of Microsoft Windows / Office
• Ability to pass a background check
• Excellent customer service skills

Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!

CONTACT CENTER WORK SCHEDULE

Because most of our departments operate 24/7, we offer flexible work schedules for full-time & part-time call center positions. Full-time employees can expect to work up to 40 hours per week. Part-time employees can expect to work up to 29 hours per week. Evenings and weekends are required. This is a work-from-home call center position.

For this position, work schedule hours can vary from Monday-Saturday 9:00am-9:00pm EST, and Sunday 9:00am-5:00pm EST, AND will include at least one weekend day each week.

NOW ACCEPTING APPLICATIONS FROM: AL, AR, FL, GA, IN, KS, KY, LA, MS, NC, NE, OK, SC, TN, UT, VA, WI, WV, WY

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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