Cannabis Industry Web Graphic Design Customer Support Jobs

Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.

We are currently seeking a team member to help full time as an In-House Graphic & Web Designer and Customer Support Representative

Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.

This position will begin as a hybrid customer service / graphic designer position but will be transitioned into Full Time graphic design / print expert. We are in the midst of launching a sister company that will provide labels, packaging, marketing materials, design services & more for our company, clients and others in the market.

The first few months will consist of handling customer service request alongside miscellaneous graphic design tasks such as packaging designs needed, label designs needed, digital graphics needed for marketing our products, minimal web design requests, ect.

This position will transition into full time graphic design work & creation of labels, packaging, marketing materials, ect upon the official launch of our sister packaging and print company. You will be fully trained on all our printers, laminators, and equipment we have in-house. This position will have a tremendous amount of opportunity for growth for the right candidate willing to learn & grow with us.

The ideal candidate will consist of the following:

Customer Service Requirements-

• Attention to detail is a strict requirement
• Becoming an HC8 Products expert
• Answer incoming chats
• Answer incoming phone calls
• Responding to CS cases on Zendesk
• Responding to wholesale clients via email / phone calls
• Reaching out to clients for order edits / updates

• Verify customer order information by reaching out to customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
• Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.

GRAPHIC DESIGN REQUIREMENTS:
*

• Experience with creating labels (such as nutritional labels) product labels, packaging, marketing materials ect.
• Experience with website design & maintenance
• Graphic Design experience within the cannabis industry is a HUGE plus
• Portfolio submission is a requirement - please attach to application if possible or message us for email to have this sent to us.

Ideal Candidates should have:

• 1+ years experience in customer service is a must
• 1+ years Graphic Design & Web Design is a STRICT requirement

• Has knowledge about or experience in the hemp & cannabis industry

• **Attention to detail is a strict requirement**
• Hours Required: 9am - 5pm, Monday thru Friday.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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