Cannabis Blackhawk Full Time Retail Associate Jobs

Summary

Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Essential Duties and Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids and vendor-produced products available
• Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
• Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associate and Management
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
• Accurately record phone and online orders into the point-of-sale (POS) system
• Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
• Verify correct use of MED-required packaging and labeling according to The Green Solution policy
• Operate cash register by using barcode scanner, computer-based POS system and cash drawer to process transactions, ensuring patrons and patients leave with labeled product inside of a state regulated exit bag with correct change and a receipt
• Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
• Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
• Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
• Adhere to all company uniform policy and preserve all provided necessary equipment
• Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
• All other job duties as assigned

Qualifications

Education

• High School diploma or General Education Development (GED) required

Training

• Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

Required Skills & Experience

• Excellent computer, mathematical, language and reasoning skills
• Bilingual skills a plus
• Retail, operations and/or sales experience

Preferred Skills & Experience

• Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities

**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

License/Certification:

• MED Badge (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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