Cannabis Assistant Dispensary Manager Roselle Park Jobs

Breakwater Treatment & Wellness is New Jersey’s most trusted source for medical cannabis. We grow, produce, and dispense the highest quality cannabis and cannabis products in the New Jersey Medical Marijuana Program. Our motto “A Safe Harbor” reflects our goal to protect our patients by providing them with consistent, high quality products in a welcoming environment. A Breakwater dispensary is an environment where we seek to educate patients, make sound product recommendations, and provide an excellent patient experience. As we look to expand in New Jersey, we are focused on developing a strong team of budtenders, building an environment that supports our culture of service and quality, and improving our processes and offerings to increase levels of service to our patients.

To that end, we are seeking an Assistant Dispensary Manager for our newly opened Roselle Park location to help support a dispensary environment that is consistent with Breakwater’s overall vision. This person will collaborate with and take direction from the Dispensary Manager and Retail General Manager across customer service, people management, and general operations and administrative responsibilities. The right person for this role should have a proven track record of sales results, some experience leading or managing retail teams, and a desire to learn and grow into a Dispensary Manager role. They need to be able to take direction well while being able to engage in constructive disagreement with the retail management team. The ideal candidate for this role should have 1-2 years of leadership experience in a retail setting in industries that are fast-paced, high volume, and have high standards of customer service.

Responsibilities include but are not limited to:
Embodying the Breakwater Way

• Understand and foster company vision; Able to relay salient details to dispensary team to ensure consistent, quality communication within the organization and to our patients
• Set the tone for intrapersonal and customer service interactions through leading by example
• Handle escalated patient issues such as returns, discounts, and complaints
• Support the Dispensary Manager in creating a dispensary atmosphere that is consistent with Breakwater’s culture and customer service philosophy

Developing The Team

• Train and certify training of new dispensary employees; audit performance and correct gaps in training where necessary
• Handle employee matters such as orientation, systems access, routine check-ins, and interpersonal conflicts
• Provide timely and ongoing corrective action as needed including but not limited to: setting goals, delivering feedback, issuing warnings, conducting bi-annual reviews

Operating The Dispensary

• Administer day to day operations of the dispensary, including performing opening / closing checklists, running the floor during peak sales hours, overseeing cash handling, sending / checking daily compliance reports, and inventory management
• Monitor performance of and identify issues with various sales channels (in-person, online ordering, delivery, etc)
• Ensure system compliance with company policies and with state regulations that impact daily retail dispensary operations

• Ensure Visual Merchandising standards set out by the Retail GM and Visual Merchandising Manager are upheld to create clean and aesthetically pleasing store
• Execute projects as defined by Dispensary Manager and Retail General Manager

Skills & Experience

• 2-5 years of leadership / supervisory experience in high-volume, fast-paced retail environments
• Uncompromising focus on customer service and bringing the best possible experience to our patients
• Proven ability to drive and maintain sales results
• Ability to identify and train dispensary staff; auditing and certify progression through training programs where they are not the trainer
• Comfort and experience in managing conflict with and between customers; able to de-escalate tough situations
• Willing to roll up sleeves and be a team player in various unplanned/unexpected situations that might arise on a daily basis
• High EQ with the ability to listen, coach, and influence others
• Ability to juggle multiple competing priorities, effectively separate big from small, and make high-quality decisions independently (and seek advice when necessary)
• Flexible schedule with ability to work between 45 and 55 hours per week and retail hours, including nights and weekends

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Type: Full-time

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